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All Churchill services January 2011
Due to the recent bad weather conditions, we are receiving significantly increased volumes of calls regarding severe weather related incidents such as burst pipes and other weather related claims.
We're doing our best to answer your call, but you may face increased waiting times before we can deal with your query. We are doing all that we can to progress claims as quickly as possible, but should your call be non essential you may find it easier to use our website help and advice section - please just use our ask a question feature to see if you can find an answer online.
All Churchill services December 2010
CONTACTING US DURING "THE BIG FREEZE"
The current weather conditions have had a significant impact on our operations across the UK, causing the closure of some of our centres. We're doing our best to answer your calls, but you may face substantial waiting times before we can deal with your query.
To ensure we can provide a good service for those with urgent enquiries, we'd ask that for non essential queries you use our website or call us once conditions have improved. For help and advice please use our ask a question feature to see if you can find an answer online.
5 STAR TRAVEL INSURANCE: OH YES
Travel insurance June 2010
Our annual and single-trip travel insurance products have earned 5 star ratings from Defaqto for the second year in a row!
Defaqto is a leading independent financial research company whose ratings focus on the overall quality of financial products. Achieving Defaqto’s prestigious 5 star status signifies that our annual and single-trip travel insurance products are amongst the best quality products on the market with excellent levels of cover and superior features and benefits.
Travel insurance 20 July 2010
ADVICE FOR CUSTOMERS AFFECTED BY THE COLLAPSE OF GOLDTRAIL TRAVEL
Goldtrail Travel Limited [Goldtrail Holidays, Goldtrail Travel and Sunmar] ceased trading on Friday 16th July 2010.
Advice for customers currently overseas
Customers on packaged holidays or with flights only bought via Goldtrail are protected by the Civil Aviation Authority (CAA) ATOL scheme.
Customers who have accommodation only packages bought via Goldtrail are not protected by the ATOL scheme and should contact their credit card company for assistance.
Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846 or refer to their website www.caa.co.uk which has further advice and information.
Advice for customers with forward bookings
Passengers who have flight inclusive bookings with Goldtrail are advised to contact their travel agent in the first instance.
Customers who have accommodation only packages bought via Goldtrail are not protected by the ATOL scheme and should contact their credit card company for assistance.
Customers are advised to check the CAA website for details on how to claim a refund. The following link provides further information on frequently asked questions: www.caa.co.uk/docs/2036/GoldtrailPax_Q&A.pdf
Passengers with forward bookings can also telephone the CAA helpline on 0844 856 2585.
Please note there is no cover for cancellation or curtailment as a result of Goldtrail collapse under your Churchill travel insurance policy.
Travel insurance 20 April 2010
Travel Insurance customers affected by the volcanic ash
Am I covered for claims relating to volcanic ash?
• Churchill Insurance policies do not provide cover for travel delays and/or cancellations caused by a recommendation or order by any government or travel authority. An example of this would be if an aircraft was not allowed by the Civil Aviation Authority (because of volcanic ash in the airspace) to leave, or land at, its scheduled airport. You would then not be covered for delayed departure, missed departure or abandoning your trip as a result of that situation.
Churchill Insurance advice for travellers:
• The volcanic ash is causing intermittent disruption for some people trying to leave or return to the UK.
• In the first instance, customers are advised to check with their airline or tour operator about the status of their flight.
• If an airline cancels a flight, then customers should speak to their airline about rearranging their flight or obtaining a refund.
• If a customer is stranded abroad, because of a cancelled or delayed flight, the airline may have an obligation to provide support, including refreshments or accommodation.
• If a customer has booked the trip on their credit card, they can contact the issuer of the card as the Consumer Credit Act (CCA) may give rights to recover their costs through the issuer.
• We automatically extend the period of insurance on our policies for customers that are stranded abroad. Customers who are unable to use their existing policies will also be able to change the travel dates on their policy to reflect their new travel arrangements, if they have had to rebook due to travel disruption caused by volcanic ash, at no additional cost as long as they have not submitted a claim.
Travel insurance May 2010
BRITISH AIRWAYS CABIN CREW STRIKES
On Monday 10th May 2010, the UNITE trade union announced that their British Airways cabin crew members will strike between May 18-22 inclusive, May 24-28, May 30-June 3 and June 5-9.
British Airways (BA) advise that they will still operate a range of services during these strike periods. Customers should check the British Airways website for the latest information.
Churchill travel insurance policies purchased on or after 1700 BST 10th May 2010 will not provide for travel delay/trip abandonment in relation to British Airways holiday and travel during the strike periods. This also applies to existing Churchill travel insurance customers who booked BA holidays or flights after 1700 BST on 10th May 2010.
The travel delay/trip abandonment benefit will be available to Churchill travel insurance customers who booked BA holidays and/or flights before 1700 BST on 10th May 2010.
To assist our customers, we’ve added some frequently asked questions about how the industrial action will affect Churchill travel insurance policies.
All Churchill services 07 January 2010
CONTACTING US DURING “THE BIG FREEZE”
As the cold weather continues across the UK, we’re trying to provide the best service possible to our customers. However, we’re receiving a lot of calls and some members of our team are suffering the same travel troubles as our customers, which means you may experience a longer waiting time than we’d like.
We apologise for this and are doing all we can to answer as many calls as we can as quickly as possible.
In the meantime, if your query isn’t urgent please use our ask a question feature to see if you can find an answer online or try calling back later.
Travel insurance September 2009
Our annual and single-trip travel insurance has been awarded a 5 Star Rating by Defaqto, recognising the excellent level of cover you get from Churchill travel insurance.
Defaqto Star Ratings reflect the quality of a financial product. In the same way as hotels are rated, each product is awarded 1 to 5 stars, helping you find the right mix of high quality features and benefits to suit your needs.
