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Finalising your claim
When repairs are complete
When work on your car is complete, the garage will call you to arrange for it to be returned. If you were informed that an excess would apply on your car insurance, you’ll need to pay that to the repairer.
If one of our approved repairers was used, your car will be returned cleaned inside and out and parts and repairs will be guaranteed for 5 years.
What to do if you’re unsatisfied with your repair
We have a team of engineers who regularly visit repairers to ensure they meet our high standards. In the unlikely event that you are unhappy with your repairs you should raise this with the repairer. If after speaking to them you’re still dissatisfied, you can call our claims team on 0845 603 3590.
Returning a hire or courtesy car
If you were entitled to a hire or courtesy car, the provider of the vehicle will have agreed with you what to do when your own vehicle is returned to you.
Anything further?
Oh no! You and your car should now be ready to get back out on the road! But we’ll still be here if you have any further questions about your claim. If you need to speak to us, you can call us on 0845 603 3590.
We’re helping to keep prices down with anti-fraud technology
We take insurance fraud very seriously because it drives up the cost of everyone’s premiums.
We don’t think its fair that the actions of a few should affect so many so we’re using special detection processes to identify false and exaggerated claims and help keep the cost of your policy down.
You can count on Churchill to look after you and settle all genuine claims as quickly and as fairly as we can.
Claims helpline
To report a claim call our UK-based call centre on 0845 603 3590
