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Contact us

For quick and easy online help, please search our frequently asked questions.

Prefer to speak to someone? You can call our UK-based customer service team on any of the below numbers:

For our 24 Hour Emergency Helpline call 0845 603 3599, so we can help when an emergency situation comes up.

Please call 0845 603 3551 if you want to change or cancel a policy, or stop your policy renewing automatically. Please don't try and email these across as unfortunately we're unable to make changes to your policy via email.

For our Legal Advice line please call 0845 246 2408. Our qualified legal team will be able to help with any motor legal problems that you might have.

To report a car accident
By calling us as soon as possible after an accident, we’ll give you all the support you need and get started on your claim straight away.

If you're looking to get a new Motor Insurance Certificate or proof of your No Claims Discount, please use our online form to request these.

When you send an email, the information you give is not sent securely and unfortunately we're unable to call you back. To help us process your request as quickly as possible please make sure you include your policy number, full name and address, date of birth and make and model of the vehicle on cover.

If you're not happy with any part of our service, please see our complaints procedure as we always want to know how we can improve.

Contact us

  Email Phone Times
Quotes
n/a

0800 032 4829

8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and Bank Holidays
Customer Service


Ask a question

Request these documents online:

Replacement car insurance certificate

Proof of your car No Claim Discount (NCD)


0845 603 3551

8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and Bank Holidays
Renewals
n/a

0845 603 3560

8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and bank holidays
Legal Advice line n/a
0845 246 2408

24 Hour helpline
24-Hour Emergency Helpline n/a
0845 603 3599

24 Hour helpline
Sales and Service Complaints
car.customer.
relations@churchill.com


0800 051 0122

0123 963 6071


8am-6pm Weekdays
9am-1pm Saturday
Claims Reporting an accident

motorclaims@
churchill.com

0845 603 3590

8am-8pm Weekdays
9am-5pm Saturday and Bank Holidays
Claims Complaints car.claims@churchill.com

0800 051 0122

0123 963 6071

8am-6pm Weekdays
9am-1pm Saturday