Contact us

Please search our frequently asked questions if you’re looking for a quick answer online. Or you could call our UK based customer service team on any of the below numbers:

For our 24 Hour Emergency Helpline call 0845 603 3599, so we can help with any questions or worries you might have during an emergency.

Please call 0845 603 3551 for service queries , if you want to change or cancel a policy, or stop your policy renewing automatically. Unfortunately we can’t make changes to your policy via email so please don’t try and email these across.

If you have any legal questions or concerns, please call our Legal Advice line on 0845 246 2853.

Do remember when you send an email, your information is not sent securely and unfortunately we’re unable to call you back. To help us process your request as quickly as possible please make sure you include your policy number, full name, address and date of birth.

We always want to know how we can improve, so if you’re not happy with any part of our service, please see our complaints procedure.

Contact us

  Phone Times
Quotes 0800 032 7199 8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and Bank Holidays
Customer Service 0845 603 3551 8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and Bank Holidays
Renewals 0845 603 3560 8am-9pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday and bank holidays
Legal Advice line 0845 246 2853 24 Hour helpline
24-Hour Emergency Helpline 0845 603 3599 24 Hour helpline
Sales and Service Complaints 0845 603 3580 8am-6pm Weekdays
9am-1pm Saturday
Claims 0845 603 3590 8am-8pm Weekdays
9am-5pm Saturday and Bank Holidays
Claims Complaints 0845 603 3582 8am-6pm Weekdays
9am-1pm Saturday