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Home Emergency Cover

What is Home Emergency Cover?

Our Home Emergency cover provides you with peace of mind and protects you against the cost of those emergency repairs that aren't covered under your Home Insurance policy for up to £500 per call out.

How Can it Help You?

When faced with a home emergency, simply call our 24hr Emergency Helpline and our expert advisors will help protect you and your home and arrange for an authorised repairer to get you back to normal as soon as possible.

We will help you with emergencies such as:

  • Security – any damage to external locks on windows and doors.
    What would you do if your front door key snaps off in the lock and you are unable to enter your home? Simply call our 24hr Emergency Helpline and we will arrange for a repairer to come and let you into your home and fix the lock.
  • Pests – removal of pest infestations in your home.
    What would you do if you find a wasp’s nest in your loft? Rather than endangering yourself by trying to remove it, simply give us a call and we will arrange for a professional to remove it safely and get you back to normal as soon as possible.
  • Plumbing and Drainage – any emergency relating to internal plumbing and drainage, plus, underground external drainage.
    What would you do if you wake up in the middle of the night to find a leak coming through your bedroom ceiling? Simply call our 24hr Emergency Helpline and we will talk you through what can be done straight away, whilst arranging for a repairer to come to your home to resolve the emergency.
  • Heating – cover against your home’s primary heating system.
    What would you do if you find out that your boiler has failed and as a result you have no heating or hot water? Rather than having to pay for an expensive call-out, give us a call and we will get a fully trained professional to come around and repair the fault.
  • Electrical Wiring – protecting you against any problem resulting from the main electrical supply in your home failing.
    What would you do if you drilled through the mains electricity supply when doing some DIY? Instead of spending time searching for an expensive electrician, simply call our 24hr Emergency Helpline and we will send an approved repairer to you to ensure your electricity supply is restored and safe.

We cover the cost for all of these emergencies, up to £500, which includes the call out charge, labour and parts.

You can also add other optional extras such as Accidental Damage cover, which provides protection to your buildings and contents against accidents, Personal Possessions cover, which will cover your belongings for loss, damage or theft anywhere in the British Isles and Family Legal Protection, which can cover legal costs of up to £100,000.