Following a flood

If your home has been flooded;

• Do not use your electrical or gas supply until it has been checked by a qualified tradesman
• Do not lift wet carpets unless absolutely necessary as they may shrink
• Wash taps and run them for a few minutes before use
• Open doors and windows to ventilate the house but make sure your house and valuables are secure
• There’s always the chance of another flood. Restock any supplies that you have used as soon as possible
• Check with the claims team if you need to move to alternative accommodation as the cost is normally covered under your insurance policy. They will also need to know how to contact you
• Do not rush to redecorate your home as it can take weeks for a flood-damaged property to fully dry out
• If your property is damaged call our 24 hour emergency helpline on 0845 603 3590 as soon as possible
• Take photographs of the damage to your building and contents; they may help with the settlement of your claim
• Don’t throw away ruined possessions; they will need to be assessed