Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Reporting an accident

After being in a car accident it’s important to know who to call and what details to collect at the scene.

The sooner you call, the sooner we can help. It’s always best to call us as soon as possible after an accident, while the details are still fresh in your mind. Regardless of who was at fault, we’ll provide the support you need right from the start. Motor Claims 0345 603 3590

By calling us early:

  • We can get your claim started straight away so you’re back driving as soon as possible.
  • We’ll quickly look into liability and establish who is at fault.
  • You’ll have immediate access to our skilled support teams (e.g. recovery, car hire, repairs) who can help relieve the worry and stress of the accident.
  • We’ll arrange care for any injured passengers in a Churchill policyholder’s vehicle.

Prompt reporting of an accident can also help to:

  • Combat potentially fraudulent or exaggerated claims.
  • Control costs by keeping solicitors, third party insurers or accident management companies out of the claims process.
  • Avoid unnecessary legal costs, which can help control the cost of premiums.
  • Protect your No Claims Discount (by collecting accurate driver, passenger and witness contact details, and sketches or photos).