Contact us

Our pick of helpful van insurance questions

You’ll need your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

  • Previous insurer’s name
  • Previous insurer’s policy number
  • Your name

Please remember to include your Churchill policy number when sending us your NCD.

Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.

We accept original or copies of documents via email, fax and post.

Email –
Fax – 0845 219 0515
Post – Churchill Van Insurance, Brightside Insurance Services Ltd, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL

Your NCD can only be used on one policy at any one time and it’s your responsibility to provide us with proof of your NCD.

To get an online Van insurance quote you must be between 25 and 69 years of age when you first take out your policy.

Yes. You can get a quote online if you’ve made a claim in the past, have motoring convictions or points on your licence. You’ll be asked to fill in the details online. If you’re still having problems please call our Customer Hotline on 0800 652 6864 or see our Contact Us Page.

You can download your policy documents from the website Policy Documents.

Once your cover is in place, you’ll receive your insurance certificate and schedule in the post.

If you’ve chosen to download your policy documents, but would now like them sent to you, just call our Customer Hotline on 0800 652 6864 or see our Contact Us Page

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During the festive season

  • 16th December 8am - 5pm
  • Christmas Eve 9am - 1pm
  • Christmas Day, Boxing Day & New Year's Day CLOSED
  • 28th December CLOSED
  • New Year's Eve 9am - 2pm

Otherwise it's business as usual.

Give us a call

If you still have a question about your van insurance, we’ll get you talking to the right person.

Churchill Van Insurance is arranged and administered by our partner, Brightside Insurance Services Ltd.


0800 652 6863

Opening hours

  • Mon - Fri 9am – 8pm
  • Saturday 9am – 5pm
  • Sundays & bank holidays Closed

Customer services:

0800 051 0553

Opening hours

  • Mon - Fri 9am – 5.30pm
  • Saturday 9am – 1pm
  • Sundays & bank holidays Closed


0333 222 1054

Opening hours

  • Mon - Fri 9am – 7.30pm
  • Saturday 9am – 5pm
  • Sundays & bank holidays Closed

Make a claim


0800 051 0085

24 hours a day 365 days a year

By post

Please use the address below to send documents such as your certificate of insurance and proof of No Claim Discount:

Churchill Van Insurance
Brightside Group Ltd
Brightside Park
Severn Bridge
BS35 4BL

Not happy?

Please view our complaints procedure

Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202180.

New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited trading as NIG and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration number 302216.

The Financial Services Register can be accessed through