Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Contact us
Our pick of helpful van insurance questions
You’ll need your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:
- Previous insurer’s name
- Previous insurer’s policy number
- Your name
Please remember to include your Churchill policy number when sending us your NCD.
Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.
We accept original or copies of documents via email, fax and post.
Email – van.ncd@churchill-vaninsurance.co.uk
Fax – 0845 219 0515
Post – Churchill Van Insurance, Brightside Insurance Services Ltd, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL
Your NCD can only be used on one policy at any one time and it’s your responsibility to provide us with proof of your NCD.
Yes. You can get a quote online if you’ve made a claim in the past, have motoring convictions or points on your licence. You’ll be asked to fill in the details online. If you’re still having problems please call our Customer Hotline on 0800 652 6864 or see our Contact Us Page.
You can download your policy documents from the website Policy Documents.
Once your cover is in place, you’ll receive your insurance certificate and schedule in the post.
If you’ve chosen to download your policy documents, but would now like them sent to you, just call our Customer Hotline on 0800 652 6864 or see our Contact Us Page
Give us a call
If you still have a question about your van insurance, we’ll get you talking to the right person.
If your policy began before 18 March 2014
(And starts with a number)
- Customer services:
0345 603 3551
- Renewals: 0345 603 3560
- Mon - Fri 8am – 9pm
- Saturday & bank holidays 9am – 5pm
- Sundays 10am – 5pm
Claims: 0345 603 3590
- Mon - Fri 8am – 9pm
- Weekends & bank holidays 9am – 5pm
Postal address
If you need to send your certificate of van insurance back to us, please use this address:
Churchill Insurance
The Wharf
Neville Street
Leeds
LS1 4AZ
Calls may be monitored and recorded. Call charges will vary.
If your policy began after 18 March 2014
(And doesn't start with a number)
Churchill Van Insurance is arranged and administered by our partner, Brightside Insurance Services Ltd.
van.quotes@churchill-vaninsurance.co.uk
- Mon - Fri 9am – 8pm
- Saturday 9am – 5pm
- Sundays & bank holidays Closed
Customer services: 0800 051 0553
van.customer.service@churchill-vaninsurance.co.uk
- Mon - Fri 9am – 5.30pm
- Saturday 9am – 1pm
- Sundays & bank holidays Closed
Renewals: 0333 222 1054
van.renewals@churchill-vaninsurance.co.uk
- Mon - Fri 9am – 7.30pm
- Saturday 9am – 5pm
- Sundays & bank holidays Closed
Claims: 0800 051 0085
van.claims@churchill-vaninsurance.co.uk
24 hours a day
365 days per year
Postal address
Please use the address below to send documents such as your certificate of insurance and proof of No Claim Discount:
Churchill Van Insurance
Brightside Group Ltd
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL
Not happy?
Please view our complaints procedure
Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202180.
New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited trading as NIG and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration number 302216.
The Financial Services Register can be accessed through www.fca.org.uk