Contact us
Our pick of helpful van insurance questions
You’ll need your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:
- Previous insurer’s name
- Previous insurer’s policy number
- Your name
Please remember to include your Churchill policy number when sending us your NCD.
Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.
We accept original or copies of documents via email, fax and post.
Email – van.ncd@churchill-vaninsurance.co.uk
Fax – 0845 219 0515
Post – Churchill Van Insurance, Brightside Insurance Services Ltd, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL
Your NCD can only be used on one policy at any one time and it’s your responsibility to provide us with proof of your NCD.
Yes. You can get a quote online if you’ve made a claim in the past, have motoring convictions or points on your licence. You’ll be asked to fill in the details online. If you’re still having problems please call our Customer Hotline on 0800 652 6864 or see our Contact Us Page.
You can download your policy documents from the website Policy Documents.
Once your cover is in place, you’ll receive your insurance certificate and schedule in the post.
If you’ve chosen to download your policy documents, but would now like them sent to you, just call our Customer Hotline on 0800 652 6864 or see our Contact Us Page
During the festive season
- 16th December 8am - 5pm
- Christmas Eve 9am - 1pm
- Christmas Day, Boxing Day & New Year's Day CLOSED
- 28th December CLOSED
- New Year's Eve 9am - 2pm
Otherwise it's business as usual.
Give us a call
If you still have a question about your van insurance, we’ll get you talking to the right person.
Churchill Van Insurance is arranged and administered by our partner, Brightside Insurance Services Ltd.
Quotes:
Opening hours
- Mon - Fri 9am – 6pm
- Saturday 9am – 1pm
- Sundays & bank holidays Closed
Customer services:
van.customer.service@churchill-vaninsurance.co.uk
Opening hours
- Mon - Fri 9am – 6pm
- Saturday 9am – 1pm
- Sundays & bank holidays Closed
Renewals:
You can use the Self service portal to choose automatic or manual renewal at anytime during your policy.
Or you can give us a call.
Opening hours
- Mon - Fri 9am – 6pm
- Saturday 9am – 1pm
- Sundays & bank holidays Closed
Self Service portal
Access and manage your policy documents 24/7.
Log in below to send documents such as your certificate of insurance and proof of No Claim Discount.
You can also use Self service to choose automatic or manual renewal at anytime during your policy.
Log inBy post
If your query cannot be answered by phone, email or by using the Self service portal, you could always write to us below:
Churchill Van Insurance
Brightside Group Ltd
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL
Not happy?
Please view our complaints procedure
Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202180.
New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited trading as NIG and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration number 302216.
The Financial Services Register can be accessed through www.fca.org.uk