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Our pick of helpful van insurance questions

  • What do I need to provide to show how many years No Claim Discount (NCD) I have?

    You’ll need your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

    • Previous insurer’s name
    • Previous insurer’s policy number
    • Your name

    Please remember to include your Churchill policy number when sending us your NCD.

    Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.

    We accept original or copies of documents via email, fax and post.

    Email – van.ncd@churchill-vaninsurance.co.uk
    Fax – 0845 219 0515
    Post – Churchill Van Insurance, Brightside Insurance Services Ltd, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL

    Your NCD can only be used on one policy at any one time and it’s your responsibility to provide us with proof of your NCD.

  • How old do I need to be to get a quote?

    To get an online Van insurance quote you must be between 25 and 69 years of age when you first take out your policy.

  • I need to enter details of claims and / or convictions – can I get a quote online?

    Yes. You can get a quote online if you’ve made a claim in the past, have motoring convictions or points on your licence. You’ll be asked to fill in the details online. If you’re still having problems please call our Customer Hotline on 0800 652 6864 or see our Contact Us Page

  • How can I view my policy documents?

    You can download your policy documents from the website Policy Documents.

    Once your cover is in place, you’ll receive your insurance certificate and schedule in the post.

    If you’ve chosen to download your policy documents, but would now like them sent to you, just call our Customer Hotline on 0800 652 6864 or see our Contact Us Page

See more questions

Give us a call

If you still have a question about your van insurance, we’ll get you talking to the right person.

  • View our

    Van festive opening hours

    General Enquiries

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    27-30 Dec
    New Years Eve
    New Years Day
    2 Jan 2018

    9am-5pm
    Closed
    Closed
    Closed
    9am-5pm
    Closed
    Closed
    9am-5pm

    Claims

    Christmas Eve
    Christmas Day
    Boxing Day
    30 Dec
    New Years Eve
    New Years Day
    2 Jan 2018

    Closed
    Closed
    Closed
    9am-1pm
    Closed
    Closed
    9am-1pm

    All other days open as usual

    Quotes 0800 652 6863
    Renewals 0333 222 1054
    Customer services 0800 051 0553

    Claims
    0191 523 3354
    Open 24 hours a day

  • View our

    Van festive opening hours

    Quotes

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    27-30 Dec
    New Years Eve
    New Years Day
    2 Jan 2018

    9am-5pm
    Closed
    Closed
    Closed
    9am-5pm
    Closed
    Closed
    9am-5pm

    Customer Services

    Christmas Eve
    Christmas Day
    Boxing Day
    30 Dec
    New Years Eve
    New Years Day
    2 Jan 2018


    Closed
    Closed
    Closed
    9am-1pm
    Closed
    Closed
    9am-1pm

    All other days open as usual


    Quotes
    0800 652 6863


    Renewals
    0333 222 1054


    Customer services
    0800 051 0553


    Claims
    0191 523 3354
    Open 24 hours a day

Calls may be monitored and recorded. Call charges will vary.

Not happy?

If you wish to make a complaint please view our complaints procedure.

Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202180.

New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited trading as NIG and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration number 302216.

The Financial Services Register can be accessed through www.fca.org.uk