Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

What is a Defaqto Star Rating?

It’s tempting to compare insurance policies by price alone, so Defaqto’s Star Ratings can help customers see how good a product or policy is in terms of the features and benefits it offers and the range of options available.

Defaqto is an independent researcher of financial products that rates more than 500 car and home insurance policies.

It awards ratings ranging from one to five stars, where one is the lowest and five is the highest. A five Star Rating means you’re buying quality cover that will be there for you when you need it most. In Defaqto’s own words, ‘An excellent product with a comprehensive range of features and benefits.’

So when Churchill receives a five Star Rating from Defaqto, we like to shout about it so you know you’re dealing with a top dog.