October 2013 storm damage

If your property has been flooded:

  • If your property is damaged, please contact our 24 hour emergency helpline on 0345 603 3599 as soon as possible
  • If you need to move to alternative accommodation, the cost is normally covered under your insurance policy, but please check this when speaking to the claims team
  • When possible, take photographs of the damage to your building and contents or film it; this may help with the settlement of your claim
  • Don’t throw away possessions without first discussing it with your claims adviser, as they will need to be assessed
  • Do not use electrical equipment or the gas supply until it has been checked by a qualified tradesman

If your property is at risk of flooding:

  • Establish an evacuation plan for your family. This will reduce the risk of injury to your loved ones and give you more time to save items of sentimental and material value
  • Ensure any drains and gutters are clear of debris so rainfall can drain from your property effectively
  • Place valuable and electrical items in high cupboards or take them upstairs to reduce the impact of any flood damage
  • Ensure outdoor furniture and other items likely to float away are safely restrained to reduce the risk of these items causing secondary damage or being lost
  • While it is safe to use electrical equipment, keep up to date with the latest weather and flood warnings by monitoring local television and radio services
  • Store important documents, including insurance policy details and useful contact numbers in a watertight bag in a dry accessible place, preferably upstairs
  • Make a list of useful numbers you may need – your insurer, your local council, the emergency services and the number of Floodline, tel: 0345 988 1188
  • Buy and fit air brick covers and flood boards to block doorways

If your property has been damaged by storm:

  • Get in touch with the us as soon as possible. Churchill will usually pay for all emergency repairs that need to be carried out to stop the damage getting worse
  • Take photographs of all parts of the home damaged as a result of storms. It may help with the settlement of claims
  • Use a plastic sheet or tarpaulin to temporarily repair storm-damaged roofs
  • Nearly half of all weather related claims are due to roof damage. However, personal safety is paramount and if it is not safe to do so, do not attempt even temporary repairs
  • Damage to garage and shed doors are also common claims. Keep these closed and locked when not in use. This will not only prevent the wind blowing them off the hinges, it is good practice to keep your property secure to avoid an opportunist burglary