Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Buy To Let Insurance

What is Buy To Let Insurance

Buy to Let Insurance is separate to a standard home insurance policy and is designed for anyone planning to purchase a property with a view to letting it out. Landlords can purchase bespoke Landlord Insurance, which is tailored to your needs, allowing you to select from cover against loss of rent, equipment breakdown and legal expenses – features standard home insurance will not cover.

What is Covered

Buy To Let Insurance enables you to cover your property against costs incurred due to a range of events that may not be covered in a standard domestic insurance policy. If, for whatever reason, you find you are losing out on rental income, perhaps due to a fire that has made your property uninhabitable, then you can choose ‘loss of rent’ cover to guard you against potentially significant losses.