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Our pick of helpful landlord insurance questions

  • Do you insure unoccupied properties?

    Yes we do insure unoccupied properties in certain circumstances. We don’t look to provide long term cover for unoccupied properties but we understand they may be unoccupied because:

    • you’ve just bought the property
    • are in between tenants
    • are redecorating and/or refurbishing the property

    We’ll need to understand your specific circumstances to confirm whether we’ll be able to offer you cover. Any cover provided would be subject to the property being occupied within 60 days of unoccupancy.

    If you want to insure an unoccupied property, and you meet the three requirements below, please call us on 0345 878 8193.

    • The property is for rental and not personal occupation
    • You have a letting agent in place
    • Any improvement works undertaken are decoration only, rather than major renovation works
  • Do you cover boilers

    If you select our Buildings cover, you’ll automatically get Equipment Breakdown cover. This pays to repair or replace your boiler, irrespective of its age, if it breaks down, but excludes wear and tear.

    To make a claim, you need to arrange for a boiler engineer to visit your property and assess the boiler. They need to submit their report to us, so we can assess whether the claim is covered. If it is, we’ll reimburse you for the repair/replacement costs, including parts, labour and call out charges, less the £200 excess.

    This cover is not a maintenance contract ‐ it doesn’t cover servicing or Gas Safety Certificates (CP12).

  • What does Public Liability cover?

    This provides cover against your legal liability for death or bodily injury (other than to an employee) and / or loss or damage to third party property arising out of the operation of your business.

  • Do you cover holiday lets?

    No, we don’t currently cover holiday lets.

  • Do you cover properties that have DSS tenants?

    No, we don’t currently cover properties where all of the tenants are unemployed and claiming benefits. 

    If the tenant(s) are claiming disability benefits we might be able to offer you cover.

    We can offer cover if at least one tenant in the property, who has signed the rental agreement with you is employed, retired, in full-time education or on disability benefits (subject to you also meeting our other acceptance criteria).

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If you still have a question about your landlord insurance, we’ll get you talking to the right person.

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  • View our

    Landlord festive opening hours

    Claims

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    30 Dec
    New Years Eve
    New Years Day

    Closed
    Closed
    Closed
    Closed
    Closed
    Closed
    Closed

    Customer Services

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    30 Dec
    New Years Eve
    New Years Day


    Closed
    Closed
    Closed
    Closed
    Closed
    Closed
    Closed

    All other days open as usual

    Customer services / Quotes
    0345 878 8194

    Claims
    0345 878 8195


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