Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Adopt a dog: how rescue dogs can become your new pet

More than one in three dogs abandoned last year is still looking for a new home. Would you consider taking one in?

If you’re looking for a pet, you might have considered adopting a dog from a rescue centre. As a result of the financial crisis, there is no shortage of dogs that have been abandoned and are in need of a home.

New research from Churchill Pet Insurance shows that over 35% of dogs that were abandoned in 2011 are still waiting from someone to take them in.

The survey of 300 rescue centres also showed that:

  • many dog owners are under financial pressure and have to give up their pets
  • relationship break-ups are leading to more dogs being abandoned
  • the sheer volume of dogs in shelters is taking its toll on Britain’s over-burdened animal welfare sector.

Adopting a dog

On a positive note, an increasing number of people in the UK are becoming more comfortable with the idea of taking in rescue dogs.

  • Over 90% of dog lovers know about the problems dogs in rescue centres face and are aware of how many dogs are currently waiting for new homes
  • More than half (56%) of dog owners surveyed wouldn’t consider a dog who’s been in a rescue centre for six months or more a problem dog
  • In the past, many such dogs would have remained in shelters because people had concerns about whether they would fit in to their home.

How to adopt a dog

If you’re interested in adopting a pet, you can contact dog rescue centres or animal shelters. You could also contact one of the following organisations for information and advice: