Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Contact us

Our pick of helpful public liability insurance questions

You have the option to input up to seven trades so that we can fully understand your business. If you need some help selecting the right trade please call us on 0345 878 8194.

You can get a quote up to 30 days in advance.

This provides cover against your legal liability for death or bodily injury (other than to an employee) and / or loss or damage to third party property arising out of the operation of your business.

If you can not find your exact trade, or one that best matches what you do, on the list provided please call us on 0345 878 8193. Calls may be recorded.

If you select Employers’ Liability and your business is not exempt from holding a HM Revenue & Customs (HMRC) Employer Reference Number (ERN), you’ll need to tell us your ERN.

We need to give Employers’ Liability insurance policy details including, where appropriate, your ERN, to the Employers’ Liability Tracing Office (ELTO) who will add the details to their electronic database. The database helps people who have suffered injury or disease at work in the UK quickly and easily find the insurance company which was providing Employers’ Liability insurance at the time their injury or disease was sustained.

See more questions

Give us a call

If you still have a question about your public liability insurance, we’ll get you talking to the right person.

  • Mon-Fri 9am - 6pm

If you'd like to contact us by post, you can send a letter to the following address:

Churchill Business Insurance
Customer Services
UKIBS (BS6)
Churchill Court
Westmoreland Road
Bromley
BR1 1DP

Calls may be monitored and recorded. Call charges will vary.

Make a claim

Claims 0345 878 8195

  • Mon - Fri 9am - 5pm

If you'd like to contact us by post, you can send a letter to the following address:

Commercial Claims
PO Box 1151
Bromley
BR1 9WB

Calls may be monitored and recorded. Call charges will vary.

Not happy?

Please view our complaints procedure