Important information for Churchill customers impacted by Monarch Airlines failure

Monarch has confirmed they’ve ceased trading and as a result from 2 October 2017, all future holidays and flights have been cancelled and are no longer operating. Further information and advice is available on the Civil Aviation Authority (CAA) website at

If you’re already abroad and due to return home on or before 15 October 2017 the CAA are making arrangements for you to return home to the UK on a new flight. These new flights will be at no extra cost to you. You should check for confirmation of your new flight details. This will be available a minimum of 48 hours in advance of your original departure time.

The CAA has a 24-hour helpline: 0300 303 28000300 303 2800 from the UK and Ireland and +44 1753 330330+44 1753 330330 from overseas.

Like many travel insurance policies, your Churchill policy does not provide cover for the failure of a travel company and therefore we advise you to use the links above to attempt to obtain a refund or you may find your credit or debit card provider will be able to assist you. If you do want to talk to us you can call the claims team or if you amend the dates of your trip we will amend your insurance to cover the new trip.