Making a public liability insurance claim

Our claims process

Make sure you understand your policy, so you know what is and what isn’t covered. If you’re unsure, call us as soon as possible.

Keep detailed records of accidents, risk assessments, and equipment purchases. We may need to see evidence supporting any claims.

If anything happens which may result in you needing to make a claim, call us immediately, as your policy may have a time limit for making a claim.

Tell the police immediately should you suffer theft, malicious damage, or loss of any property

We’re helping to keep prices down with anti-fraud technology. We take insurance fraud very seriously because it drives up the cost of everyone’s premiums. We don’t think its fair that the actions of a few should affect so many so we’re using special detection processes to identify false and exaggerated claims and help keep the cost of your policy down.

You can count on Churchill to look after you and settle all genuine claims as quickly and as fairly as we can.

During the festive season

  • Christmas Eve & New Year's Eve 8am - 4pm
  • Christmas Day, Boxing Day & New Year's Day CLOSED
  • 28th December CLOSED

Otherwise it's business as usual.


0345 878 8195

Opening hours

  • Mon - Fri 9am - 5pm

Calls may be monitored and recorded. Call charges will vary.