Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Making a public liability insurance claim

Our claims process

Make sure you understand your policy, so you know what is and what isn’t covered. If you’re unsure, call us as soon as possible.

Keep detailed records of accidents, risk assessments, and equipment purchases. We may need to see evidence supporting any claims.

If anything happens which may result in you needing to make a claim, call us immediately, as your policy may have a time limit for making a claim.

Tell the police immediately should you suffer theft, malicious damage, or loss of any property

We’re helping to keep prices down with anti-fraud technology. We take insurance fraud very seriously because it drives up the cost of everyone’s premiums. We don’t think its fair that the actions of a few should affect so many so we’re using special detection processes to identify false and exaggerated claims and help keep the cost of your policy down.

You can count on Churchill to look after you and settle all genuine claims as quickly and as fairly as we can.

Claims: 0345 878 8195

  • Mon - Fri 9am – 5pm

Calls may be monitored and recorded. Call charges will vary.