Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Claims

Each of our products has its own claims procedure. Please click below on the product on which you need to make a claim. This will tell you what information you need before you get in touch and what you can expect from the claims process.

Remember, if you are unfortunate enough to suffer a loss or damage you should report the incident to us as soon as reasonably possible.

With the financial security and expertise of one of the UK’s biggest insurers behind you, rest assured that we will make your claims process as smooth as possible.

Car Claim information

To report a claim please call us on
0345 603 3590

  • Mon - Fri 8am – 8pm
  • Saturday & bank holidays 9am – 5pm
  • Sundays 10am – 5pm

Find out more

Home Claim information

To report a claim, please call us on
0345 603 3599

Lines are open 24 hours a day, 7 days a week

Find out more

Travel Claim information

To report a claim please call us on
0345 603 3591

  • Mon - Fri 9am – 5pm

Click below for additional numbers relating to specific claims.

Find out more

Pet Claim information

To report a claim, please call us on
0345 603 3589

  • Mon - Fri 8am – 6pm
  • Saturdays 9am – 5pm

Find out more

Life insurance claims

If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.

Find out more

Over 50s Life insurance claims

If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.

Find out more

Breakdown Claim information

To report a breakdown, call us on
0800 400 665

Lines are open 24 hours a day, 365 days a year.

Van Claim information

To report a claim, please call us on
0333 414 9072

Open 24 hours a day, 7 days a week

Find out more

Public Liability Claim information

To report a claim, please call us on
0345 878 8195

  • Mon - Fri 9am – 5pm

Find out more

Landlord Claim information

To report a claim, please call us on
0345 878 8195

  • Mon - Fri 9am – 5pm

Find out more