Claims

Each of our products has its own claims procedure. Please click below on the product on which you need to make a claim. This will tell you what information you need before you get in touch and what you can expect from the claims process.

Remember, if you are unfortunate enough to suffer a loss or damage you should report the incident to us as soon as reasonably possible.

With the financial security and expertise of one of the UK’s biggest insurers behind you, rest assured that we will make your claims process as smooth as possible.

Car Claim information

To report a claim please call us on
0345 603 3590

  • Mon - Fri 8am – 8pm
  • Saturday & bank holidays 9am – 5pm
  • Sundays 10am – 5pm

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Home Claim information

To report a claim, please call us on
0345 603 3599

Lines are open 24 hours a day, 7 days a week

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Travel Claim information

To report a claim please call us on
0345 603 3591

  • Mon - Fri 9am – 5pm

Click below for additional numbers relating to specific claims.

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Pet Claim information

To report a claim, please call us on
0345 603 3589

  • Mon - Fri 8am – 6pm
  • Saturdays 9am – 5pm

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Life insurance claims

If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.

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Over 50s Life insurance claims

If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.

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Breakdown Claim information

To report a breakdown, call us on
0800 400 665

Lines are open 24 hours a day, 365 days a year.

Van Claim information

To report a claim, please call us on
0333 414 9072

Open 24 hours a day, 7 days a week

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Public Liability Claim information

To report a claim, please call us on
0345 878 8195

  • Mon - Fri 9am – 5pm

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Landlord Claim information

To report a claim, please call us on
0345 878 8195

  • Mon - Fri 9am – 5pm

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