Claims | Churchill

Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Each of our products has its own claims procedure. Please click below on the product on which you need to make a claim. This will tell you what information you need before you get in touch and what you can expect from the claims process.

Remember, if you are unfortunate enough to suffer a loss or damage you should report the incident to us as soon as reasonably possible.

With the financial security and expertise of one of the UK’s biggest insurers behind you, rest assured that we will make your claims process as smooth as possible.