Claims
Each of our products has its own claims procedure. Please click below on the product on which you need to make a claim. This will tell you what information you need before you get in touch and what you can expect from the claims process.
Remember, if you are unfortunate enough to suffer a loss or damage you should report the incident to us as soon as reasonably possible.
With the financial security and expertise of one of the UK’s biggest insurers behind you, rest assured that we will make your claims process as smooth as possible.
Car Claim information
To report a claim please call us on
0345 603 3590
Opening hours
- Mon - Fri 8am - 6pm
- Saturdays 9am - 5pm
- Sundays 10am - 5pm
- Bank holidays 9am - 5pm
Home Claim information
To report a claim, please call us on
0345 603 3599
Lines are open 24 hours a day, 7 days a week
Travel Claim information
To report a claim please call us on
0345 603 3591
Opening hours
- Mon - Fri 8am - 6pm
- Saturdays 9am - 2pm
- Sundays Closed
- Bank holidays 9am - 2pm
Click below for additional numbers relating to specific claims.
Pet Claim information
To report a claim, please call us on
0345 603 3589
Opening hours
- Mon - Fri 8am - 6pm
- Saturdays 9am - 5pm
- Sundays Closed
- Bank holidays 9am - 5pm
Life insurance claims
If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.
Over 50s Life insurance claims
If you need to make a claim, the number to call depends on when you took out your life insurance policy. It's easy to find out here.
Breakdown Claim information
To report a breakdown, call us on
0800 400 665
Lines are open 24 hours a day, 365 days a year.