Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
What is DriveSure?
DriveSure is our affordable telematics insurance policy, designed to help young drivers get on the road. It uses GPS technology and records how you drive, so if you drive safely, you could get a reduced premium when you renew.
Why choose DriveSure?
- Upfront discount in your first year provided you’ve passed your test.
- Upfront Discounts at renewal for good driving scores.
- No other devices needed, just use your phone.
- See your scores on the app dashboard.
- We won’t raise your premium mid-term based on your driving scores. in your first year provided you’ve passed your test.
How does it work?
Buy a DriveSure policy
Get a quote, and if you’re eligible for a DriveSure policy, just add Telematics when prompted.
Download the app
Once you’ve got your welcome email, you can download and register the app.
Record your journeys
The DriveSure app works in the background to record details about your journeys. So, make sure your mobile is with you when you’re driving.
Save at renewal
You may be eligible for a discount at renewal. If you drive safely and get a high score, you'll be rewarded with a discount when you renew your insurance.
What will the app measure?
You can look at your score at any time on the DriveSure app. Your score is determined by environmental and behavioural factors, such as:
Behavioural - how you drive
This measures your speed relative to other road users. In general, if you’re flowing with the traffic and at a similar speed to other road users you’ll get a better score than if you are driving too fast.
This measures how you anticipate traffic flow. Avoiding extreme acceleration and hard braking will lead to smooth driving and a better score.
This is a measure of the length of each journey. To avoid driving fatigue it is good practice to take breaks during long journeys to avoid becoming excessively tired.
Environmental - when and where you drive
This looks at the risks posed by other drivers on the road at the same time. For example, late night journeys are riskier than others.
This looks at the complexity of the roads you use, based on the amount of junctions, number of lanes, and how many accidents there have been in the past.
To be eligible for a DriveSure app policy, you must be under 26 years old, with a full UK licence and be the only person on the policy.
The DriveSure app is only compatible with Android or Apple smartphones. You can download and register the app once you‘ve received your welcome email. You’ll need to do this within seven days of your policy start date, otherwise we reserve the right to cancel your policy. This may affect your ability to take out insurance in the future. Please make sure you’re registering with the same personal details that were used to buy your DriveSure policy. The app starts collecting data as soon as you register. If you have any problems please contact us on 0345 878 6375 or email email@example.com.
It’s a requirement of the DriveSure policy that you record all journeys where you’re driving, so they can be scored. This means your phone’s location services must be turned on. If you don’t record a journey for a period of 14 consecutive days and don’t notify us, then we reserve the right to cancel your policy. This may affect your ability to take out insurance in the future. If you know you won’t be driving and recording a journey for a period of time, then you have to let us know beforehand. Call us on 0345 878 6375 or email firstname.lastname@example.org.
The app will auto tag your journey with a mode of transportation it thinks is most likely. If you were a passenger in a car or using another mode of transporation, you can edit the tag on the journey to reflect this. You have up to 72 hours after a journey to edit the tag. After this, the tag against that journey is submitted and cannot be edited.
Frequently asked questions
The DriveSure app works in the background to capture journey details when you’re in motion, so always ensure your mobile device is with you when you’re on a journey.
Travelling 1,000 miles at an average speed of 40mph would use roughly 60mb of data per month. To reduce data usage there’s an option to only upload journeys once you’re connected to wifi. A small amount of mobile data will still be used even if the uploads are sent via wifi as the GPS uses data.
We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. However, your score isn’t calculated based on your speed of travel in relation to the speed limit.
Your DriveSure driving score will be considered at renewal and is one of many factors which could increase or decrease the cost of your insurance.
It’s a requirement of the DriveSure policy that you record all journeys where you’re driving, so they can be scored. If you don’t record a journey for a period of 14 consecutive days and don’t notify us, then we reserve the right to cancel your policy. This may affect your ability to purchase insurance in the future.