Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
App download and registration
The DriveSure app is used to record your journey data and is a requirement of your DriveSure policy. The app monitors your driving via GPS and enables you to keep track of your driving score, while also providing feedback to help you become a smarter, safer driver.
You can download and register the app once you‘ve received your welcome email. You must download and register the app within seven days of your policy start date, otherwise we reserve the right to cancel your policy. This may affect your ability to purchase insurance in the future.
You’ll receive a download link in your welcome email. You can also download the app from the App Store and Google Play store.
The DriveSure app isn’t compatible with Windows phones. You’ll need an Android or Apple smartphone to use the app.
Once you’ve installed the DriveSure app on your phone, follow the in-app registration process. Make sure you enter the personal details that were used to purchase the policy.
Please make sure you’re registering with the same personal details that were used to purchase your DriveSure policy. If you continue to experience problems please contact us 0345 878 6375 or email firstname.lastname@example.org.
When going through the in-app registration process, you must follow the device set-up instructions and make sure location services on your device are switched on.
During registration you’ll be asked to give DriveSure access to your location data. Please select ‘Allow while using app’. You’ll then get two more notifications asking if DriveSure can have access to your location data when you’re not using the app. Select ‘Always allow’ for both requests so that your journey data can be recorded.
If you don’t use the DriveSure app we won’t be able to record your journey data. This could result in the cancellation of your policy and may affect your ability to purchase insurance in the future.
The DriveSure app will be ready to record journey data once you’ve gone through the app’s registration process and selected the permissions needed for location-tracking.
Using the DriveSure app
The DriveSure app works in the background to capture journey details when you’re in motion, so always ensure your mobile device is with you when you’re on a journey.
Travelling 1,000 miles at an average speed of 40mph would use roughly 60mb of data per month. To reduce data usage there’s an option to only upload journeys once you’re connected to wifi. A small amount of mobile data will still be used even if the uploads are sent via wifi as the GPS uses data.
To set your device to only upload journeys via wifi, visit the preferences section within the app. A small amount of mobile data will still be used as the GPS uses data.
Typical journey data uses less space than a digital photo and is deleted after transmission.
The DriveSure app is always on in the background, but will only begin recording driving data when it detects a faster and longer movement from one point to another - typical of a car journey. This means the app won’t record when you’re walking around with your phone in your pocket or bag. DriveSure may continue to record after your journey has ended to make sure you’re not sitting at a traffic light or stuck in traffic.
It’s a requirement of the DriveSure policy that you record all journeys, so they can be scored. If we don’t detect a journey through your DriveSure App for 14 consecutive days and you don’t notify us, we reserve the right to cancel your policy. This may affect your ability to purchase insurance in the future.
If you know you won’t be recording a journey for a period of time, then you’re required to let us know before this period of inactivity. Call us on 0345 878 6375 or email email@example.com.
DriveSure won’t record journeys if your battery level drops below the limit set by the app. This limit can be adjusted from 15% to 30% from the app’s settings menu. Technical issues outside of our control, such as the loss of GPS or mobile network connections, may also prevent the app from recording journey data. It can also take a few hours for a journey to appear on the DriveSure app.
If you were a passenger in a car or using another mode of transportation, you can edit the tag on the journey to reflect this. You have up to 72 hours after a journey to edit the tag. After this, the tag against that journey is submitted and cannot be edited.
Once registered, the DriveSure app will record and analyse data about how you drive your car. The app will record your specific location, direction and current speed, amongst other factors. We can use this information to understand road type, speed and other conditions relating to your journey. This information will be used to build a profile of how, where and when your car is driven.
A variety of driving and environmental data will be collected. Driving data includes speed, acceleration and braking, while environmental data includes time of day, location and duration of journey.
We’ll analyse the collected data to build a picture of driving habits and behaviours. Using this data, we hope to provide our customers with better and cheaper insurance.
Your total score is calculated from all of your journeys as a driver that have been recorded by the DriveSure app. The score for a single journey is based on your driving behaviour (how you drive) and environmental factors (where and when you drive).
The DriveSure app sends your driving data to a server where your driving score is calculated. Depending on the journey length, this may take several seconds or longer. You’ll receive the score sooner if you allow the app to use mobile data to transmit your driving data. Using wifi delays the transmission of data until the next time you’re connected to wifi.
Your DriveSure driving score will be considered at renewal and is one of many factors which could increase or decrease the cost of your insurance.
Change of details
You must notify us if you change the car you need cover for, and can do this online or by calling us on 0345 603 3551. There are no changes required to the DriveSure app.
Contact us with any changes to your details so your policy and app registration can be updated. Call us on 0345 878 6375 or email firstname.lastname@example.org.
DriveSure is a telematics app-only policy available only for individual policyholders. Multiple policyholders are not eligible for coverage under telematics app-only policies.
Contact us as soon as possible if you’re without a car, so won’t be making and recording journeys. Call us on 0345 878 6375 or email email@example.com.
You can delete the DriveSure app from your phone as you’ll no longer need to record your journeys.
We strongly advise all drivers to obey the Highway Code and drive in accordance with the law. However, your score isn’t calculated based on your speed of travel in relation to the speed limit.
No, DriveSure isn’t designed to track your mileage for any tax returns.
U K Insurance Limited is a company registered in England and Wales under company number 1179980 that underwrites the insurance policies of Churchill.
A controlled group of U K Insurance Limited staff involved in the project as well as suppliers who provide a service to U K Insurance Limited. You’ll be able to track your data on the DriveSure app.
No information which identifies you as an individual will be shared with organisations outside of U K Insurance Limited and their approved suppliers.
We’ll only share data if required to do so by law.
In instances of disputed liability (where there’s disagreement about who’s responsible for an accident), data from the DriveSure app may be used to help us determine who was at fault.
All driving data, transferred between all relevant parties, adheres to the highest level of security and we make sure our partners have the same level of security.
No, but running any application that uses GPS consumes power. Using a car charger is often a convenient way to make sure your phone doesn’t run out of battery.
The DriveSure app runs in the background, meaning you can take phone calls as normal. Stay safe: it’s against the law to take calls while you’re driving, unless you’re using Bluetooth or a hands-free kit
If you have any queries regarding DriveSure, please contact customer support on 0345 878 6375 or email firstname.lastname@example.org.