Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

About us

Churchill Insurance was among one of the UK’s first direct motor insurers. In 1990, we started selling home insurance and, over the years, have extended our services, now offering car insurance, home insurance, travel insurance, pet insurance, breakdown cover and van insurance.

We are a UK based company and sell insurance policies by phone and on the internet.

In 2003, Churchill was acquired by the Royal Bank of Scotland Group, making the bank’s insurance arm the second largest general insurer in the UK.

Churchill begins a new chapter in its history as we begin to move away from the bank. But in a world full of change, our dedication to extraordinary customer service remains. A place where there’s always time to chat to Churchill, your dependable friend.

The mascot that’s become a household name

In a world full of change, you need a dependable partner. Churchill is that friend. He’s reliable, trustworthy, and happy to spend his time making sure you’re happy. Those values are what we have taken to heart. We do everything we can to help customers and it’s this dedication that has built one of Britain’s most recognisable brands.

Customer satisfaction

We aim to provide the best possible customer service and that’s why we call nearly a 1,000 customers every month and we email surveys to a selection of our customers to ensure we are delivering on our promises and constantly improving what we do.