Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Travel Insurance

Coronavirus update - We have suspended the sale of travel insurance

Due to the impact Coronavirus (COVID-19) is having across the world, and in order to protect and assist existing customers, we’ve taken the difficult decision to temporarily suspend the sale of travel insurance to new customers.

We believe placing the focus on our existing customers is the right thing to do.

For customers who already hold a travel insurance policy with us: there is no change and you can contact us to make a claim or amend your policy. Please be aware, our phone lines are exceptionally busy at the moment and we’re doing all we can to speak to our customers as quickly as we can. This page has advice and FAQs for existing customers.

Any new trips booked on or after 13th March 2020 will not provide cover for trip cancellation as a result of coronavirus, as this is now a known event.

We remain committed to the travel insurance market and reiterate that this is a temporary measure. We will continue to monitor the situation closely.

Reasons to rely on Churchill for travel insurance


  • Cover for individuals, couples, families or groups.
  • Call centres with 24-hour emergency help.
  • We’ll cover up to £10 million of medical expenses.
  • 25% off annual travel insurance when you buy online.
  • Find out more

Take a look at our travel cover benefits

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Three levels of cover available

Choose from single trip, annual or long-stay options to suit you.

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New-for-old replacement cover

For all your personal possessions, except clothes.

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Wedding Cover?

If you’re getting married abroad, sit back and create the perfect memories knowing that your special day is covered.

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We also offer...

Winter sports cover, if you’re hitting the slopes. And golf cover, if you’re hitting some balls abroad.

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Got a question?

Find an answer to what you’re looking for online.

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Contact us

Would you rather speak to someone?

Call our agents for a quote, on 0800 032 6534

Contact us