Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Hit by an uninsured driver? We'll take the strain and pay for repairs. You'll even keep your No Claim Discount.

Comprehensive cover and non fault claims only. Registration number/make/model of other vehicle required.


Car insurance


New replacement car if your vehicle is under 12 months old. (If you’re the first owner and registered keeper)

Home insurance


30% of customers paid £100 or less for a Building and Contents policy, between 3 May 2017–3 Nov 2017. Excludes Plus and add-ons.

Travel insurance


Pet insurance


Life insurance


Van insurance


Landlord insurance


Breakdown cover


Got a question or need to make a change to your policy?

Your dependable partner

  • At Churchill we believe in being there for you.
  • It is important that we live this through our policies.
  • We believe every little interaction matters.
  • Churchill spends his time making sure you’re happy.