Contact us
Need to change your details, make a claim or ask a question?
The help and support you need is just a few clicks away
Car policy
Sign in to My Account to make a change to your details, including:
- Add or remove a driver
- Change your car
- Change your address
- Change your registration
- Change your personal details
Home policy
Car policy
Upload any of the following car insurance documents via our online portal:
- No claim discount
- Company car NCD
- Proof of security
- Death certificate
- Power of attorney
- Engineer's support
Home policy
Upload any of the following home insurance documents via our online portal:
- Sale and purchase letter
- Power of attorney
- Death certificate
You'll receive your renewal documents in the post 21 days before your current cover ends.
Update renewal preference
You can choose automatic or manual renewal at any time during your policy. Use the buttons below to choose the policy you want to change.
Or you can call us on
0345 246 0615
Opening hours
- Mon - Fri 8am - 9pm
- Saturdays 9am - 5pm
- Sundays 9am - 4pm
- Bank holidays 9am - 3pm
Automatic renewal
If you're set up for automatic renewal and you're happy with the cover outlined in your renewal documents, we'll automatically renew your policy and send you new documents.
We'll take payment within seven days of renewal, using your existing details.
Manual renewal
If you opted for manual renewal, your policy will expire on the date shown on your renewal letter. Alternatively, you can renew your policy using the buttons below:
If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.
Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.
Sign inOur Virtual Assistant is ready to answer your questions.
Chat to Virtual AssistantAre you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.
Business products
Business products
As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.
Make a complaint