Bereavement
If someone has passed away and you're handling their affairs, our specialist bereavement team can help guide you through the next steps.
You can call them on 0345 605 9150.
They're open Monday to Friday, 9am - 7pm.
Or, if you prefer, you can get in touch on email.
Serious illness
If you've been diagnosed with a serious illness it can have a major impact on your life.
Sorting out your insurance is probably well down your list of priorities but we're here to help in any way we can.
If you'd like to discuss your current policy, renewal, or any other insurance concerns, get in touch with us.
Contact us to talk about how we can help.
Sudden drop in income
If you've lost your job or had a significant fall in your income for any reason and you're worried about your insurance payments, please get in touch with us to talk about your options.
We'll try our best to help you or put you in touch with someone who can.
How can I tell you what support I need?
On the app
Go to your profile, and select 'Support options' to let us know how we can help you.
Get the appIn your account
Sign in to your account, go to 'Account details' and tell us what support you need.
Use your accountBy contacting us
Get in touch, and one of our customer service team will be happy to help.