Make a claim online
Making a claim online is easy. As well as your policy number, you'll just need details about your trip, who's claiming and what happened.
When you're ready, click 'Start claim online'.Start claim online
Making a medical claim
If you need to make a claim for Medical and other expenses for inpatient medical treatment, please contact our assistance service if possible before visiting any clinic or hospital as they will be able to tell you which is the most appropriate medical facility to treat you. Lines are open 24 hours a day, 365 days a year. Please quote reference IGCS 1482.
From the UK, phone:
From anywhere in the world, phone:
For any routine or simple outpatient treatment (as long as it is less than £500), please pay yourself and claim back the relevant expenses when you return to the UK.