Making a travel insurance claim

Make a claim online

Making a claim online is easy. As well as your policy number, you'll just need details about your trip, who's claiming and what happened.

When you're ready, click 'Start claim online'.

Start claim online

During the festive season

  • Christmas Eve, Christmas Day & Boxing Day CLOSED
  • 27th December CLOSED
  • 28th, 29th, & 30th December 8am - 6pm
  • New Year's Eve & New Year's Day CLOSED
  • 2nd January CLOSED

Otherwise it's business as usual.


0345 603 3591

During the festive season

We're open 8am - 4pm on
Christmas Eve and New Year's Eve.

We're closed on Christmas Day,
Boxing Day and New Year's Day.

We're open 9am - 5pm on the 28th December and the 2nd January.

Otherwise it's business as usual.

Opening hours

  • Mon - Fri 8am - 6pm
  • Saturdays Closed
  • Sundays Closed
  • Bank holidays 9am – 2pm

Claims for Curtailment (cutting short your trip)

You will need to contact our assistance service to authorise any necessary expenses beforehand.

Assistance service

01252 740 050

Making a medical claim

If you need to make a claim for Medical and other expenses for inpatient medical treatment, please contact our assistance service if possible before visiting any clinic or hospital as they will be able to tell you which is the most appropriate medical facility to treat you. Lines are open 24 hours a day, 365 days a year. Please quote reference IGCS 1482.

From the UK, phone:

01252 740 050

From anywhere in the world, phone:

+ 44 (0) 1252 740 050

For any routine or simple outpatient treatment (as long as it is less than £500), please pay yourself and claim back the relevant expenses when you return to the UK.