Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Making a pet insurance claim

Our claims process

If your pet falls ill or has an accident, the last thing you want to be worrying about is money for vets bills. With your pet insured with Churchill, these times are made easier so you can concentrate on your pet’s recovery.

We make it a very simple process. Always contact us prior to any costs arising that you may wish to claim or, when this is not reasonably possible, after the initial consultation and prior to any further costs arising.

We will send you a claim form to complete and sign. We can settle bills directly with the vet if you prefer and the vet agrees to this. If you are about to make a claim for veterinary treatment please ensure that you read your policy wording as there are maximum fee levels that apply to certain treatments.

All cover for ongoing claims is subject to the policy remaining in force.

Claims: 0345 603 3589

During the festive season

We're open 8am - 4pm on Christmas Eve and New Year's Eve.
We're closed on Christmas Day, Boxing Day and New Year's Day.

Otherwise it's business as usual.

  • Mon - Fri 8am – 6pm
  • Saturday 9am – 5pm

Maximum call charge from a BT landline is 3p per minute. Calls from other networks may vary. Calls may be recorded.

What will I be asked for?

  • Policy Number
  • Pet’s name
  • Nature of claim