Making a pet insurance claim

Our claims process

If your pet falls ill or has an accident, the last thing you want to be worrying about is money for vets bills. With your pet insured with Churchill, these times are made easier so you can concentrate on your pet’s recovery.

We make it a very simple process. Always contact us prior to any costs arising that you may wish to claim or, when this is not reasonably possible, after the initial consultation and prior to any further costs arising.

We will send you a claim form to complete and sign. We can settle bills directly with the vet if you prefer and the vet agrees to this. If you are about to make a claim for veterinary treatment please ensure that you read your policy wording as there are maximum fee levels that apply to certain treatments.

All cover for ongoing claims is subject to the policy remaining in force.

During the festive season

  • Christmas Eve 9am - 1pm
  • Christmas Day & Boxing Day CLOSED
  • 27th December CLOSED
  • 28th, 29th, & 30th December 8am - 6pm
  • New Year's Eve 9am - 1pm
  • New Year's Day CLOSED
  • 2nd January CLOSED

Otherwise it's business as usual.


0345 603 3589

During the festive season

We're open 8am - 4pm on Christmas Eve and New Year's Eve.
We're closed on Christmas Day, Boxing Day and New Year's Day.

Otherwise it's business as usual.

Opening hours

  • Mon - Fri 8am - 6pm
  • Saturday 9am - 5pm
  • Sundays & bank holidays Closed

Maximum call charge from a BT landline is 3p per minute. Calls from other networks may vary. Calls may be recorded.

What will I be asked for?

  • Policy Number
  • Pet’s name
  • Nature of claim