Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Pet Insurance policy documents

Our insurance is specifically designed with pet lovers like you in mind. We protect you against hefty vets’ bills, but we also give your pet the cover they deserve.

Pet insurance policy documents

Pet insurance policy

(viewable in pdf, file size 254 KB)

Pet emergency insurance policy

(viewable in pdf, file size 266 KB)
This is only available to customers who bought their policy before 3rd July 2019

If you choose to download our Pet Insurance policy documents, they will open on your computer in PDF format. You can then choose to read them or save them on your computer. The documents may take a few minutes to download, depending on the speed of your Internet connection. To view the document in PDF format, you should have Adobe Acrobat Reader installed on your PC. Download Adobe Acrobat Reader free opens in a new window. For more help with viewing PDFs, visit the Access Adobe website.