Our claims process
If you suffer loss or damage to your property or its contents, please report the incident to us as soon as you can. You can do that in different ways:
During the festive season
- Christmas Eve, Christmas Day & Boxing Day CLOSED
- 27th, 28th & 29th December 8am - 8pm
- 30th December 9am - 5pm
- New Years Eve & New Years Day CLOSED
Otherwise it's business as usual , and our emergency helpline is still open 24 hours.
What will you need?
- Your policy number
- The full address on your policy
- Details of what happened and when
- Details of what you're claiming for
- Photos or videos of any damage
- Receipts for any damaged items
- A police report number or reference if you have one