Making a home insurance claim

Our claims process

If you suffer loss or damage to your property or its contents, please report the incident to us as soon as you can. You can do that in different ways:

Make a home claim online

It may be more convenient for you to start your claim online. Simply tell us what happened and what you're claiming for.

or contact our claims team

Home emergencies

If you have our Home Emergency cover, you can register your home emergency online. We'll be in touch to tell you what happens next.

For locks, roofs or glazing call us

What will you need?

  • Your policy number
  • The full address on your policy
  • Details of what happened and when
  • Details of what you're claiming for
  • Photos or videos of any damage
  • Receipts for any damaged items
  • A police report number or reference if you have one