Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Home Insurance cover

When you need help, we’re ready to cover the things that matter most in your home

Churchill will be on hand to cover the things that matter most in your home. With our Home Insurance policy you can depend on us for the choice of extras to help you select the cover that best suits your needs.

Buildings insurance

Covered as standard Maximum value
Buildings sum insured £1,000,000
Tracing and accessing of leaks in the house £5,000
Property owner's liability £2,000,000
Replacement locks if your keys are lost or stolen Included
Alternative accommodation for you and your pets £25,000 (£40,000 if you also have Contents cover)

Contents insurance

Covered as standard Maximum value
Contents sum insured £50,000
Replacement locks if your keys are lost or stolen Included
Contents temporarily taken out of the home £5,000
Alternative accommodation for you and your pets £15,000 (£40,000 if you also have Buildings cover)
Personal liability £2,000,000
Employer's liability £5,000,000
Garden cover for contents in the garden, plants and landscaping £1,000

Take a look at our optional extras

Personal Possessions cover

With Home Insurance you can cover your personal items outside the home e.g. mobile, laptop and jewellery. You can choose the amount of cover you need starting from £2,500. This also includes:

  • Cover in the UK and up to 60 days worldwide
  • Limit for each individual item of £2,000
  • Bicycles up to £500 per cycle
  • £500 for lost or stolen money

Need more cover? Don’t worry as you can specify individual items worth more than £2,000 or bicycles worth more than £500.


Accidental Damage cover

For an additional premium you can also add Accidental Damage cover to your policy. This covers ‘whoops’ moments like:

  • Dropping a pan on a glass cooker top (Buildings cover)
  • Spilling red wine on your sofa (Contents cover)
  • Football being kicked through a window (Buildings cover)
  • Dropping a laptop while carrying it to another room (Contents cover)

You’d be surprised at how often they happen.


Legal Expenses cover

Our 24-hour legal advice line will provide you and your family with expert assistance to any legal questions you may have.You’re also covered for legal costs up to £100,000.


Home Emergency cover

Central heating failed? Power supply not working? Door key snapped in the lock? Add our Home Emergency cover to your policy today and get up to £500 for each call-out for emergency assistance.