Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Home insurance cover options

Not all home insurance is the same. You can count on Churchill for buildings cover up to £1,000,000 and contents cover up to £50,000 as standard.

There are a number of optional extras that you can add to your policy, for an additional premium.

Buildings cover

Cover your home, its fixtures, fittings and outbuildings against costs incurred as a result of fire, theft, storm or flood, subsidence, vandalism or escape of water.

Read more details about Churchill buildings insurance

Contents insurance

Cover the contents of your house against fire, theft, storm or flood, subsidence, vandalism or escape of water, including household goods, personal belongings and money in the home (up to £500).

Read more details about Churchill contents insurance

Optional extras

You can add Accidental Damage, Personal Possessions, Home Emergency and Family Legal Protection to you home insurance policy.

Read more details about Churchill home insurance extras