Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Buildings Insurance

Our 5 star rated cover

Defaqto logo

Churchill Home Insurance and Home Plus have been awarded a 5 Star Rating by Defaqto. Defaqto is an independent researcher of financial products


Whether your home is damaged by fire, subsidence, flooding, vandalism, leaks, or stormy weather, we will do everything we can to look after you.

Churchill will also be on hand if your shed or garage is damaged.

What’s included?

Covered as standard Maximum value
Buildings cover £1,000,000
Property owners’ liability £2,000,000
Somewhere to stay for you and your pets £25,000
Tracing and accessing of leaks in the house £5,000

No Claim Discount

We also have a No Claim Discount for customers who have made no previous claims in their policy.

Accidental Damage Cover

For an additional premium you can also add Accidental Damage cover to your policy.

This covers ‘whoops’ moments like:

  • Dropping a pan on a glass cooker top
  • Putting your foot through the floor when you’re in the loft
  • Hammering into the floor and hitting a gas or water pipe

You’d be surprised at how often they happen!

Don’t forget to take a look at our other optional extras to further enhance your Buildings insurance.

If you need any more reason to insure your home with Churchill, maybe our five Star Rating from independent financial research company Defaqto will sway your decision.

Home insurance policy