Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Your Car Insurance Company

As your car insurance company, we are dedicated to providing you with the very best car insurance cover and service. Whether you call us for a new car insurance quote, or to report an accident, your call will always be answered in the UK and we’ll deal with your enquiry quickly and efficiently.

To help us deal with your query as efficiently as possible, please use the contact list below when you call or email us.

Email Phone Opening Hours
Car insurance quotes n/a 0800 200 326 8am-9pm weekdays
9am-5pm Saturdays and Bank Holidays
10am-5pm Sundays
Customer service motor.customer.service@churchill.com 0345 603 3551 8am-9pm weekdays
9am-5pm Saturdays and Bank Holidays
10am-5pm Sundays
Car insurance renewals motor.renewals@churchill.com 0345 603 3560 8am-9pm weekdays
9am-5pm Saturdays and Bank Holidays
10am-5pm Sundays
Sales and service complaints n/a 0800 051 0122
0123 963 6071
8am-6pm weekdays
9am-1pm Saturdays
Claims motorclaims@churchill.com 0345 603 3590 8am-8pm weekdays
9am-5pm weekends and Bank Holidays
Claims complaints 0800 051 0122
0123 963 6071
8am-6pm weekdays
9am-1pm Saturdays

When sending us an email, please remember to include your surname, date of birth, postcode and car insurance policy number (if applicable). This will allow us to trace your details and respond to your email more efficiently. Please do not include any other personal, financial or banking details as email is not a secure way of supplying information.

Maximum call charge from a BT landline is 3p per minute. Calls from other networks may vary.