Make and manage claims 24/7
Make and manage claims 24/7
- Upload photos, videos, or dashcam footage
- Get repair updates from our garage network
- Add incident details and view documents
- Stay informed at every step of your claim
How do I make a claim for windscreen damage?
Autoglass are ready to help with glass claims. Book an appointment and they'll take care of it all.
Who do I contact if my car's broken down?
Green Flag, our car breakdown and recovery provider, is ready to help. Contact them now for rescue or recovery.
Had an accident?
We're here to support you and have some useful steps for you to follow.
1
Record
Note the date, time, and location. Take photos or videos of any damage, and collect details from others involved. And remember, don't accept blame for the accident.
2
Review
Use the app or your online account to check your car insurance policy, cover, and excess. Make sure you know exactly what you're claiming for.
3
Report
Tell us as soon as you can, and report the incident to the police if necessary. The sooner we have the details, the quicker we can help you get back on the road.
Frequently asked questions
How will a claim affect my No Claim Discount?
The impact on your No Claim Discount will depend on whether or not it's protected and on the details of your claim.
What's a courtesy car?
A courtesy car is a temporary replacement car provided at no extra cost if yours is being fixed by one of our approved repairers. This is for the duration of the repair, subject to availability.
What does it mean if my car's been written off?
Your car being a write off means that we've decided it's too expensive to repair. We'll offer you the market value amount so you can replace it.
What's a hire car?
A hire car is a replacement car provided by one of our hire car suppliers while we're dealing with your claim.
What is excess?
It's the amount that you may have to pay towards a claim. Details of your excess can be found in your car insurance details.
Can I get an update on my claim?
Yes, you can view your claims, get repair updates or add additional information to open claims in your account or in the Churchill app.
Should I tell you if I move house or change my name?
You should let us know about any change in your circumstance. You can do this online by making a change to your insurance policy.
Can't find the answer you're looking for?
Message us on WhatsApp
- Make policy changes
- Check payment details
- Discuss a renewal
- Cancel your cover
Got a question?
Our virtual assistant can answer your questions, help you manage your policy online, or put you in touch with the right team.
Tell us what you need help with, and we'll connect you to the right person.