Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Delivery Times

Buying a car can be confusing. To help you get the best deal on the right car for you, we’ve put together some useful tips and checklists to help you through the car buying process. Here we look at what to expect when it comes to delivery times for your new car.

We’d also like to try and save you some time and money on your car insurance so get an online car insurance quote and find out how much you could save.

Delivery times vary depending on whether you’re buying a new or used car and where you buy it.

New cars may have to be manufactured to order and can take up to six weeks for delivery and you can expect even longer if the car is being manufactured abroad.

Pre-reg and used cars should be ready for collection within two weeks of signing the deal.

When buying privately, things tend to move a bit faster so the handover can be affected as soon as funds have cleared.

If any work is required, either servicing or agreed modifications then be realistic and make sure a timescale for the work is agreed between all parties involved.