Help and support

Need to change your details, make a claim or ask a question?

For frequently asked questions about COVID-19, go to our

Churchie

All the help and policy support you might need is only a few clicks away

Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

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You'll receive your renewal documents in the post 21 days before your current cover ends.

Update renewal preference

You can choose automatic or manual renewal at any time during your policy. Just use our form to let us know.

Or you can call us on
0345 246 0615

Opening hours

  • Mon - Fri 8am - 9pm
  • Sat 9am - 5pm
  • Sun 9am - 4pm

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.

Chat to virtual assistant

The easiest way to contact us is through our virtual assistant, who will put you in touch with the right person to help.

Chat to virtual assistant

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

Go to claims

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.

Make a complaint

Use our Virtual Assistant to get instant help

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