Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you’re driving less, you may be able to temporarily lower your mileage and could be entitled to a refund.
Find out more on our lockdown car insurance refund page.

Help and support

Need to change your details, make a claim or ask a question.

Make a selection to find the best way to get it done.

For frequently asked questions about COVID-19, go to our Coronavirus help and support page.

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Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

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You'll receive your renewal documents in the post 21 days before your current cover ends.

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.

Chat to virtual assistant

The easiest way to contact us is through our virtual assistant, who will put you in touch with the right person to help.

Chat to virtual assistant

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

Go to claims

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.

Make a complaint

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