Help and support

Making a change to your policy online is often quicker than calling us.

Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

You'll receive your renewal documents in the post 21 days before your current cover ends.

Update renewal preference

You can choose automatic or manual renewal at any time during your policy. Just use our form to let us know.

Or you can call us on
0345 246 0615

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.

The easiest way to contact us is through our virtual assistant, who will put you in touch with the right person to help.

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.