Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Accidents do happen and they're no fun, that's for sure – so learn to stay cool and do the right thing after a crash.
1. First steps
Before doing anything else, make sure that no one is hurt. If they are, then ring the emergency services immediately. Try to keep calm – you may be stunned by the crash but take some deep breaths to get your head round what's just happened. Act calmly and things will be easier to sort out – panic or anger won't help. If the car's still moving after the collision and you feel you have the car under control, you could be suffering from shock – you must stop the car and exchange details with the other driver. It is also a legal requirement to stop if a vehicle or any other property has been damaged. Consider whether the crash site is a hazard. Did the accident take place on a blind bend or hill? Get passers-by to warn any approaching cars until the emergency services arrive to clear the scene. Call 999 if the wreckage could be a danger to any other drivers and call the police if anyone involved in the crash tries to leave the scene.
2. The other driver
The shock of a crash is bad enough but of course it may be made even worse if the other driver is angry or potentially violent. But don't let a raving driver bully you into taking the blame. Wherever the fault might lie, you should never admit liability – that's something for your insurer or even the police to work out. Try to defuse the situation – remain calm and neutral, and focus the driver's attention on other things, such as helping to make the accident scene safe. If the driver approaches you with money, and says that there's no need for the insurance people to get involved, you should refuse them. It's also worth noting if there was anything untoward about the crash. Had the other driver been holding a mobile just before the accident? Can you smell alcohol on his breath? Be discreet, don't confront him, but do tell the police when they arrive.
3. Exchanging details
Fussing about with exchanging details may be the last thing on your mind when your beloved motor has just been trashed, but it's the law and can help protect you further down the line. It makes sense to exchange as many details as possible. You must exchange your car registration number, name and address, and details of the registered keeper if different from the driver. We also recommend you exchange phone numbers. If the police are at the scene, you'll have to show them your car insurance document. If it's not in the car at the time, you should take it to your local police station within seven days. You should also take down the other driver's registration number in case they've given you a phoney name – the police can trace the owner with that information.
If you've caused an accident without anyone else being involved, such as hitting a wall, fence or parked car, you should report the incident to the police as soon as it's safe to do so, taking all of the paperwork and information above with you.
4. Gathering Evidence
OK, so the boys in blue are the experts, but what if it's a minor crash and they're not needed? Time to play detective – make a detailed sketch of the scene. Note the exact location of vehicles and damage, road layout, street names, and the colour, make and number plates of cars involved in the accident. If there are witnesses, get their details too – at the time things may look straightforward but you could get a surprise if you don't get backup. What about the fool who reverses out of a space without looking and you hit him? He's to blame, you think, until he tells his insurers he was stationary and you drove into the back of him…If you're playing the professional, keep a camera in the car and photograph the entire scene. You might feel you're overdoing it carrying a notebook and camera but these steps will help your car insurance claim go quickly, smoothly and fairly.
- As fatigue can cause loss of concentration, it makes sense to take a rest – at least 15 minutes every two hours.
- In a hurry? Tailgating won't help. Keep a minimum of two seconds behind the driver in front.*
- Take it easy – at 35mph you're twice as likely to kill someone you hit as at 30mph*
- Pen and paper
- First-aid kit
- Warning triangle
* See the Royal Society for the Prevention of Accidents top 10 tips for staying within the limit.
If you hit a farm animal or a dog, you must tell the police. If it's a cat you don't have to, but you should find the owner or a vet, look after it and make sure it's not hurt or suffering.
The aftermath can be full of hassles – so let Churchill car insurance sort out the mess while you take a back seat (remember you're not covered for accident damage with a third-party only or third party fire and theft policy, so for peace of mind go for comprehensive car insurance). If you have a smash, the Churchill wheels start turning pretty fast. If you use one of our recommended repairers the repairs are guaranteed for up to five years. Once fixed, we'll deliver your car to you, cleaned inside and out. We offer free delivery and collection when using one of our recommended repairers, so you take it easy while we sort things out.