Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Summer is a time to make the most of your outdoor spaces but accidents can happen especially at barbecue events or around garden fires. Plus there’s also the risk of accidents caused by bonfires and fireworks around 5 November.
But you don’t need to ban barbecues or stop celebrating Bonfire Night. Simply follow some basic safety advice on how to organise and supervise your events and garden routines.
Tips for barbecue safety
- Place your barbecue on level ground where it will not tip over
- Keep barbecues away from objects such as your house, shed, garage, fences, gates and garden furniture
- Keep barbecues away from overhanging trees, shrubs and grasses
- Don’t put barbecues anywhere that means people have to squeeze past them
- Use approved barbecue fuel and firelighters, never petrol or paraffin
- Keep children and pets well away from the cooking area
- Keep garden games well away from the cooking area
- Never leave a barbecue unattended
- Don’t move or store your barbecue until it has cooled
- With gas barbecues, make sure the controls and cylinder valve are turned off before you attempt to change it – and change it in a well-ventilated place
- A leak in a gas cylinder can be tested by brushing soapy water over the joints and watching out for bubbles. You can then fix or change it
- With gas barbecues, turn off the gas cylinder before the barbecue controls – this makes sure any leftover gas is used up
- Store gas cylinders outside and protect them from frost and direct sunlight. Plus don’t keep more than you need, as they are flammable.
Tips for garden fire safety
- Don’t light fires when it’s windy
- Don’t build your bonfire near your house, shed, garage, fences or hedges
- Don’t use flammable liquids to start a fire
- Never burn rubbish such as aerosol cans, paint tins, foam furniture or batteries
- Keep a bucket of water or hosepipe handy for putting out flames
- Keep children or animals a safe distance from fire and check for anything nesting or hiding in the pile before you light it
- Never leave a fire unattended – if you must leave it, then damp it down first.
If something should go wrong…
If a fire should get out of hand or someone gets hurt, call the emergency services at once. If any part of your home, outbuildings, shed, garage or their contents should be damaged then you may be able to claim through your Churchill home insurance. We can also cover some contents that are outside but within your home boundaries. We provide automatic contents cover for up to £50,000 and £500,000 cover for your buildings and include damage caused by fire and accidental damage.
For a full list of terms, conditions and exclusions see our policy documents online.