Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Home security while you’re on holiday

Make sure you can head off on holiday without a worry by taking care of security arrangements for your home.

Our top 12 tips will help you avoid the anxiety of knowing your home is sitting empty for a couple of weeks while you are relaxing on your holiday.

  1. Lock up – lock all windows and doors, not forgetting any garages, shed or other outbuildings
  2. Set the security alarm if you have one – if it’s a monitored alarm don’t forget to give your monitoring station the details of the key holder
  3. Cancel deliveries of milk, newspapers or vegetable boxes – make sure you do this discreetly or over the phone – don’t tell the whole shop you’re going away
  4. Put valuables out of sight – make sure you move your laptop, car keys out of the way of prying eyes
  5. Make your home look occupied – if you can, get a neighbour to come in and pull the curtains. Invest in some timer switches to turn lights and a radio on and off
  6. Avoid a tell-tale build-up of post inside your front door by getting a neighbour to move it or asking Royal Mail to hold on to your letters until you return, using its Keepsafe service opens in a new window
  7. If you have a drive, then ask a neighbour to park there occasionally – it will make it look as though people are coming and going
  8. Enlist the help of neighbourhood watch – ask members to keep an eye on your property
  9. Mow your lawn before you go – make sure it doesn’t look overgrown
  10. Put away tools or ladders – they could be used to force entry to your home
  11. Use a home safe for important personal documents and your most valuable items such as jewellery
  12. Security mark your property so if it is taken it can be identified.

Remember that your Churchill home insurance will cease to cover you against accidental damage or theft if your home has been unoccupied for more than 30 days in a row.

So if you’re planning a long trip you’ll need to contact Churchill to make special insurance arrangements.