Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Avoid buying insurance from a travel company: UK prices are high

Avoid buying insurance from a travel company: UK prices are high

When you book a holiday through a travel company, UK law does not require you to carry travel insurance. But when you think about all the things that can go wrong on holiday – delayed flights, lost luggage, illness or accidents – a good travel insurance policy is well worth the money.

You will probably be asked for details of your travel insurance when you book your holiday with a travel company. UK travel agents sell travel insurance themselves so if you don’t already have your cover sorted out they will try and sell you their cover. Although it may seem convenient to buy travel insurance with your holiday, it can be very expensive.

Don’t leave it until the last minute to arrange your cover though. On single trip policies, cancellations are covered from the day you buy your policy, so if you’re looking to buy single trip travel insurance, it’s worth sorting it out soon after booking your holiday. If you need to give policy details to your travel company (UK tour operators and travel agents sometimes ask for this) you can call them back at your convenience.

Get a travel insurance quote online now.