Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

If you want to cover your bicycle then you can add Personal Possessions cover to your home insurance policy.

We offer Personal Possessions insurance as an added extra to protect your belongings outside the home. So whilst your bicycle is covered at home in the same way your TV and sofas are, when you go out on a bicycle ride it is still covered too.

How Bicycle Insurance with Churchill works

  • Add Personal Possessions cover to your home insurance policy, and your bicycle is covered up to £500
  • You can have as many bicycles in your home covered as you want
  • If your bicycle is worth more than £500, you need to specify how much it is worth. This can be up to £2000.