Coronavirus (COVID-19) update

Last updated: 2nd April 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Getting your home back to normal

If you need to make a claim simply call Churchill on 0345 603 3590.

If your home has been damaged by floods, you can count on Churchill to help.

Depending on your policy with us we’ll help with drying out the property. Your claims advisor will arrange for work to start as soon as possible and if you’ve had extensive damage we may send someone out to see you.

Don’t start redecorating straight away – it can be several weeks, even months before your home dries out fully. In the meantime, if you have contents cover with us, your claims advisor will work with you to draw up an inventory of damaged contents and can arrange any emergency payments. Make sure you hold onto the receipts for these and once the content claim is agreed we’ll arrange to replace your damaged goods as soon as possible.