Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Churchill adverts

At Churchill, we believe the stress of insurance shouldn’t fall on our customer’s shoulders. That’s why we work so hard to keep things moving, so you can carry on with the things that matter; whether that’s getting the kids ready for school, or the next summer holiday.

Over the last 30 years, Churchill has carved out a place in British popular culture - who isn’t aware of the nodding dog, or the famous ‘Oh Yes!’ catchphrase? At Churchill we’re always looking to the future, but that doesn’t mean we can’t look back at how our beloved dog has changed over the years.

To see some of Churchill’s past and present adventures, please take a look at Churchill’s YouTube channel.