Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Website accessibility

Churchill’s Commitment to Accessibility

Churchill is committed to making sure that as many people as possible have access to this website and its content, and that no one is disenfranchised because of their disability.

This website has been designed to the accessibility guidelines detailed by the Web Content Accessibility Guidelines (WCAG) set by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative.

Our ultimate goal is for the whole site to be compliant with the highest WCAG accessibility standards.

Browser compatibility

We aim to always optimise the website to the latest browsers to ensure maximised browser compatibility.

Our sites fully utilise CSS (Cascading Style Sheets) to separate content from presentation, reducing file size and increasing download speeds. Most images have been regulated to the CSS document and where possible text alternatives for graphical content have been provided.

The site is also accessible to users whose browsers do not support JavaScript.

Navigational aids

All pages of the site are navigable with the keyboard, mouse, and other assistive devises such as BrowseAloud.

BrowseAloud is a free aid for website visitors and allows them to listen to this website and can be easily downloaded. Click here to find out more about BrowseAloud.

Changing the Stylesheet, Colours and Text formats

You can import your own style sheet onto this website for your ease of access. This can be done in Internet Explorer by following these steps:

  • select ‘Tool’
  • select ‘Internet Options’
  • select the ‘Accessibility’ button
  • chose the corresponding checkboxes to ignore the font sizes, font styles and ignore colours
  • then to use your style sheet, whilst in the same window, select the checkbox ‘Format document using my style sheet’
  • finally select your style sheet and select ‘OK’

[Note that from stage 3 you can alternatively simply chose to ignore the site’s colours, fonts and text sizes.]

You can adjust the text size by following these steps in Internet Explorer:

  • select ‘View’
  • then select ‘Text Size’
  • then chose your preferred text size

Any issues

We aim to make the site as accessible as possible, but if you do encounter any problems please contact us and we’ll do our best to provide you with the information you need.

FAQs - ask a question function

To use our online FAQ search facility, use the links below.