Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.
Existing customers: Please don’t phone unless it’s absolutely necessary.
We need to prioritise:
- Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
- Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
Don’t let leaks wreak havoc in your home
A burst water pipe can feel like the end of the world, especially when you have water flooding through the ceiling and you can’t find the source. Don’t panic. We’ve put together a brief guide outlining what to do if you find yourself ankle-deep in an unwelcome puddle.
How to find your stop valve…
- Your stop valve is nearly always in a room where water will be used, and it’s normally on the ground floor.
- Quite often the valve will be in the kitchen or bathroom, but don’t forget to check the garage if it’s attached to the house.
- If you have an internal water meter, then the valve will be on the pipe going into the meter.
- Renovated houses sometimes have stop valves hidden behind cupboards, under floorboards or boxed into strange places. If your home is renovated, make sure you have some tools handy in case you need to get to it in a hurry.
Turning off the water
Chances are, your stop valve is a metal tap that you can turn off by rotating it clockwise until it’s completely closed. Don’t force your stop valve if it’s stiff – just spray a little WD40 on the spindel to free it up.
It’s also a good idea to turn your stop valve a quarter to the right, and then a quarter back again, every six months to stop it seizing up.
Limit the damage
If you can’t turn off the water supply, then the next step is damage control:
- Turn off all electricity at the fuse board.
- Grab a bucket and place it under the leak to catch the water.
- If it’s a minor pipe leak, grab a towel and wrap it around the pipe to soak up the water.
- It’s possible to limit the amount of water spraying out by reducing the pressure in the system, turn on the taps in your house to release some of that pressure.
If it’s an isolated leak…
Then turning off your isolation valves will be just as effective. They control the water supply to washing machines, dishwashers, taps, electric showers and toilet cisterns; and if you use one of these to cut off a leak, then you won’t need to go without water in the rest of the house.
Dishwashers and washing machines
Isolation valves for dishwashers and washing machines are usually small, plastic taps, often location behind the machine on the pipework, or on the hose leading to it. Carefully turn the tap 90 degrees anti-clockwise to cut off the water supply – but be careful not to force it, because if you snap it off, turning it back on can be difficult.
Taps and toilets
Are you looking down at an overflowing toilet? Are you staring at water gushing out of your taps? It’s okay, you can turn off the isolation valves and cut the water supply using a flat-head screwdriver, a coin or a knife. Again, turn the valve 90 degrees so that it’s now across the direction of the pipe.
Prevent outdoor taps from freezing
Winter is a troublesome time for outdoor pipework. When the water freezes, the pipes can expand and burst, which leads to leaks. Follow these steps to protect your outdoor pipes:
- If your garden tap has an isolation valve on the indoor pipework, turn it off at the beginning of winter.
- Turn the tap on to release any water trapped inside.
- If you can’t isolate the tap, it’s not a big problem. You can still stop it freezing by lagging the pipe and using a thermal tap jacket, which you can pick up from most DIY stores.
Now for the insurance talk…
At Churchill we’re fully prepared for any damage burst pipes in your home might cause; not only will we cover the damage caused by the water, but we’ll also replace the burst pipe.
As well as fire, subsidence, storm weather and vandalism, Churchill’s Building Insurance also covers your house for floods and leaks. Click here to get a quote to protect your home against leaks from burst pipes.
Take a look at our Accidental Damage add-on that covers you for things like hammering into the wall and hitting a water pipe – you’d be surprised by how often it happens!
Remember, nothing lasts forever and that includes your pipes. So, if your pipes leak from wear and tear we’ll cover you for the damage the water causes, just not the pipe itself.