Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Contact us

Give us a call

If you still have a question about your life insurance, we'll get you talking to the right person.

Life insurance quotes

Call us free on 0800 077 8314

  • Mon - Fri 8am – 8pm
  • Saturday 9am – 5pm

(except bank holidays)


Over 50s Life Insurance quotes

Call us free on 0800 077 8318

  • Mon - Fri 8am – 8pm
  • Saturday 9am – 5pm

(except bank holidays)

All calls may be monitored and recorded. Call charges will vary.

Are you an existing customer?

If you took out your policy after 22 July 2019, then your Life Insurance is provided by AIG.

Enquiries: 03303 900521
Claims: 03303 039986

  • Mon - Thurs 8.30am – 8pm
  • Friday 8.30am – 5.30pm

(except bank holidays)


If you took out your policy between 1 January 2013 and 19 July 2019, then your Life Insurance was provided by Legal & General.

General enquiries: 0370 060 2040

  • Mon - Fri 8.30am – 6pm
  • Saturday 9am – 1pm

Claims call us free on 0800 137 101

  • Mon - Fri 9am – 5.30pm

Calls may be monitored and recorded. Call charges will vary.

Not happy?

Please view our complaints procedure