Coronavirus (COVID-19) update

Last updated: 27th March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Multi-pet discount

Insure more than one pet and get a discount

Am I able to insure more than one pet on a single policy?

Apply online for a Multi-pet policy to insure up to 3 pets (this may be cats and dogs) on one policy, with a single set of documents, one policy number and a 10% Multipet discount.

Alternatively, you can apply for a Multi-pet policy for up to 10 pets, with a 10% Multi-pet discount, by calling our Pet Customer Service team on 0800 917 7863.