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Car Insurance – Contact us

For quick and easy online help, please search our frequently asked questions.

Prefer to speak to someone? You can call our customer service team on any of the below numbers:

For our 24 Hour Emergency Helpline call 0345 603 3599, so we can help when an emergency situation comes up.

Please call 0345 603 3551 if you want to change or cancel a policy, or stop your policy renewing automatically. Please don't try and email these across as unfortunately we're unable to make changes to your policy via email.

For our Legal Advice line please call 0345 246 2408. Our qualified legal team will be able to help with any motor legal problems that you might have.

To report a car accident
By calling us as soon as possible after an accident, we’ll give you all the support you need and get started on your claim straight away.

If you're looking to get a new Motor Insurance Certificate or proof of your No Claims Discount, please use our online form to request these.

When you send an email, the information you give is not sent securely and unfortunately we're unable to call you back. To help us process your request as quickly as possible please make sure you include your policy number, full name and address, date of birth and make and model of the vehicle on cover.

If you're not happy with any part of our service, please see our complaints procedure as we always want to know how we can improve.

Contact us

Quotes

Phone: 0800 032 4829
Times: 8am-8pm Weekdays, 9am-5pm Saturday, 10am-5pm Sunday and Bank Holidays

Customer Service

Ask a question

Request these documents online:

Phone: 0345 603 3551
Times: 8am-6pm Weekdays, 9am-5pm Saturday, 10am-5pm Sunday and Bank Holidays

Renewals

Phone: 0345 603 3560
Times: 8am-9pm Weekdays, 9am-5pm Saturday, 10am-5pm Sunday and bank holidays

Legal Advice Line

Phone: 0345 246 2408
Times: 24 Hour helpline

24-Hour Emergency Helpline

Phone: 0345 603 3599
Times: 24 Hour helpline 

Sales and Service Complaints

Email: car.customer.relations@churchill.com
Phone: 0800 051 0122 or 0123 963 6071
Times: 8am-6pm Weekdays, 9am-5pm Saturday and Bank Holidays

Claims

Reporting an accident email: motorclaims@churchill.com
Phone:0345 603 3590
Times: 8am-8pm Weekdays, 9am-5pm Saturday and Bank Holidays

Existing claims
Phone: 0345 600 2136
Times: 8am-6pm Monday-Friday, 9am–5pm Saturday

Claims Complaints

Email: motorclaims@churchill.com
Phone: 0800 051 0122 or 0123 963 6071
Times: 8am-6pm Weekdays, 9am-1pm Saturday