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Need some help with your car insurance?

Renew your car policy

It’s never been easier to renew your policy, check out the options to get started

  • Are you up for automatic renewal?

    We’ll send you a letter at least 21 days before your policy is due to end, to confirm if you’re up for automatic renewal.

  • Looking to renew?

    Renewing online is quick, easy and secure. You’ll need your renewal letter, policy documents and payment method handy - then start by filling out our web form.



    Start Web Form
  • Need to make a change?

    Making a change to your policy doesn’t have to be difficult, just speak to a member of our web chat team or give us a call.

Give us a call

If you still have a question about your car insurance, we’ll get you talking to the right person.

  • View our

    Car festive opening hours

    Claims

    23 Dec
    Christmas Eve
    Christmas Day
    Boxing Day
    27 Dec
    New Years Eve
    New Years Day


    9am-5pm
    10am-2pm
    Closed
    Closed
    8am-9pm
    10am-2pm
    Closed

    General Enquiries

    Christmas Eve
    Christmas Day
    Boxing Day
    New Years Eve
    New Years Day

    10am-2pm
    Closed
    Closed
    10am-2pm
    Closed

    All other days open as usual

    Quotes
    0800 032 4829
    Renewals
    0345 603 3560
    Existing claims
    0345 600 2139


    Legal advice line
    0345 246 2408
    Customer services
    0345 603 3551


    Claims
    0345 603 3590


    24 hour emergency
    0345 603 3599
    Open 24 hours a day

  • Quotes

    0800 032 4829

    0800 032 4829

    Mon – Fri
    8am – 9pm
    Saturday
    9am – 5pm
    Sunday
    10am – 5pm
    Bank Holidays
    9am – 5pm
  • Customer service

    0345 603 3551

    0345 603 3551

    Mon – Fri
    8am – 9pm
    Saturday
    Sunday
    10am – 5pm
    Bank Holidays
    9am – 5pm
  • Renewals

    0345 603 3560

    0345 603 3560

    Mon – Fri
    8am – 9pm
    Saturday
    9am – 5pm
    Sunday
    10am – 5pm
    Bank Holidays
    9am – 5pm
  • Claims

    0345 603 3590

    0345 603 3590

    Reporting an accident? Email motorclaims@churchill.com

    Mon – Fri
    8am – 9pm
    Saturday & bank holidays
    9am – 5pm
  • Existing claims

    0345 600 2136

    0345 600 2136

    Mon – Fri
    8am – 6pm
    Saturday
    9am – 5pm
  • 24 hours emergency

    0345 603 3599

    0345 603 3599

    24 hours a day
    365 days a year

  • Legal advice line

    0345 246 2408

    0345 246 2408

    24 hours a day
    365 days a year

Calls may be monitored and recorded. Call charges will vary.

Not happy?

If you wish to make a complaint please email car.customer.relations@churchill.com for Sales and Service complaints, email motorclaims@churchill.com for Claims complaints or view our complaints procedure.

Our pick of helpful car insurance questions

  • Are my spouse and I covered for business use?

    Business cover will be included automatically (when your policy is purchased through our website) for you and your spouse or partner if you have had a civil partnership ceremony and live at the same address, unless either of you hold one of the following occupations:

    • Motor Trade
    • Retired
    • Housewife/Househusband
    • Student
    • Unemployed
    • Chauffeur working on a hire and reward basis
    • Courier/Driver working on a hire and reward basis and/or delivering goods that they or their employer do not own

    In these cases the vehicle may only be used for Social, Domestic and Pleasure (SDP) purposes.

    In addition we cannot offer insurance where the vehicle is taken Airside (near to aircraft) or is used for paid driving tuition or where the policy holder or their spouse/partner is a foreign diplomat with immunity.

    For all other occupations the vehicle may be used in connection with your business or those of your spouse, partner or civil partner (not business partner).

    If you require additional drivers to have business use or are uncertain about the type of use you require, please call our Customer Hotline.

    If you are an existing customer, your policy documents will confirm which cover applies to the policy.

    If you are in doubt about any of the above please contact the Customer Hotline on 0800 200 326.

    Please note: business cover is required where your occupation requires you or your spouse/partner to travel to more than one permanent place of work. You will need business cover if you or your spouse/partner has more than one occupation.

  • What do I need to provide as proof of my No Claim Discount (NCD)?

    Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

    • Previous insurer’s name
    • Previous insurer’s policy number
    • Your name
    • Policy expiry date
    • Number of years NCD

    Please remember to include your Churchill policy number when sending us your proof of your NCD.

    It’s quick and easy to get your documents to us, you can upload a copy of your NCD through our secure online portal, alternatively we accept original or copies of documents in the following ways:

    Post ‐ Please see address below

    Email ‐ ChurchillNCDProof@churchill.com

    Your NCD must be from a valid UK insurer and must not be older than 2 years. Your NCD must be expressed in number of years.

    NCD proof should be sent to:
    Customer Service
    Churchill
    The Wharf
    Neville Street
    Leeds
    LS1 4AZ

    Please note that your NCD can only be used on one policy at any one time.

    It is your responsibility to provide us with proof of NCD.

  • If I am buying a new car - how do I transfer my existing policy over to the new vehicle?

    If you are buying a new car and want to transfer your existing policy over, you would need to contact us at our Customer Service Department and amend your current policy. There may be a variation in price and a change in the underwriting criteria for the new car, but this will be discussed with you.

    More information on Car Insurance

  • Can I temporarily add a driver to my car insurance?

    To add a temporary driver to your car insurance please contact us on 0345 603 3551.

    Please make sure that you have the following information ready when you call

    • Drivers full name
    • Drivers date of birth
    • Drivers occupation
    • Type of licence held
    • Details of any convictions
    • Details of any claims
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