Coronavirus (COVID-19) update

Last updated: 31st March 2020

Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we’re only accepting new business online. That means new customers can’t buy insurance over the phone.

Existing customers: Please don’t phone unless it’s absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can’t pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven’t opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Uninsured drivers promise

With over 1 million uninsured drivers* on the road, getting hit by one of them can send your stress levels into overdrive, but at Churchill we don't see why you should be penalised.

If the collision isn't your fault, our comprehensive car insurance protects your claim free years – and we'll even cover your excess too.

Need to make a claim?

Please give us a call and provide the following information about the uninsured driver:

  • Vehicle registration number
  • Make and model of the car
  • The driver's contact details
  • Also, if you can get the names and addresses of any independent witnesses

What if the investigation is ongoing?

If your investigation is ongoing you might have to pay the excess, and you may temporarily lose your no claim discount. But don't worry, once it's confirmed that the uninsured driver is at fault we'll repay your excess, restore your no claim discount and refund any extra premium you paid.

*Source: Motor Insurers' Bureau (2016)