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Home insurance

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The help and support you need is just a few clicks away

Making a change to your policy online is often quicker than calling us.

Upload any of the following home insurance documents via our online portal:

  • Sale and purchase letter
  • Power of attorney
  • Death certificate
Upload now

You'll receive your renewal documents in the post 21 days before your current cover ends.

Update renewal preference

You can choose automatic or manual renewal at any time during your policy. Use the buttons below to choose the policy you want to change.

Or you can call us on
0345 246 0615

Opening hours

  • Mon - Fri 8am - 9pm
  • Saturdays 9am - 5pm
  • Sundays 9am - 4pm
  • Bank holidays 9am - 5pm

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined in your renewal documents, we'll automatically renew your policy and send you new documents.

We'll take payment within seven days of renewal, using your existing details.

Manual renewal

If you opted for manual renewal, your policy will expire on the date shown on your renewal letter. Alternatively, you can renew your policy using the button below:

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

Sign in

Our Virtual Assistant is ready to answer your questions.

Chat to Virtual Assistant

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

Go to claims

If you haven't found your answer yet and still have a question, then it might be time to pick up the phone and get in touch.

24 hours emergency
Customer service Quotes Renewals Legal helpline
Make a new claim

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.

Make a complaint