Home Insurance – Contact us
If you need to get in touch with us about any aspect of your home insurance policy, you can call us on one of the numbers below.
Alternatively, if you have a question about our quote process, Web chat is available during opening hours, or you can check out our Frequently Asked Questions to see if we can answer your query online.
If you are an existing customer, you can manage some elements of your policy online:
Ask us a question via our web form
Change your policy online
Request confirmation of cover
Contact us
| Phone | Times | |
| Quotes | 0800 032 7199 | 8am-9pm Monday to Friday 9am-5pm Saturday 10am-5pm Sunday and Bank Holidays |
| Customer Service | 0345 603 3551 | 8am-9pm Monday to Friday 9am-5pm Saturday 10am-5pm Sunday and Bank Holidays |
| Renewals | 0345 603 3560 | 8am-9pm Monday to Friday 9am-5pm Saturday 10am-5pm Sunday and Bank Holidays |
| Legal Advice line | 0345 246 2853 | 24 Hour helpline |
| 24-Hour Emergency Helpline | 0345 603 3599 | 24 Hour helpline |
| Complaints | 0800 051 0122 0123 963 6071 |
8am-6pm Weekdays 9am-1pm Saturday |
| Claims | 0345 603 3590 | 8am-8pm Weekdays 9am-5pm Saturday and Bank Holidays |