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Our pick of helpful pet insurance questions

You can still get cover if you do not have your pet vaccinated. However unvaccinated dogs are not covered for: Distemper, Hepatitis, Leptospirosis, Parvovirus. Unvaccinated cats are not covered for: Feline Infectious Enteritis, Cat Flu and Feline Leukaemia. In addition any treatment required for an illness that may have been prevented with a routine vaccination will be excluded; unless the vaccine failed.

You can set up your policy to start straight away. All you need to do is go through the Quote and Buy online process. Should you be transferring cover from another company or your pet is less than 8 weeks of age, we can start cover up to 3 months in advance.

Always contact us prior to any costs arising that you may wish to claim or, when this is not reasonably possible, after the initial consultation and prior to any further costs arising.

Please have the following to hand:

  • Policy Number
  • Pet’s name
  • Nature of claim

If your vet agrees we can make settlement directly to the vet after any deductions. We have the right to request further information either directly from the vet or from you in order to confirm the validity of the claim at your expense. Please note that all cover for ongoing claims is subject to the policy remaining in force.

You are still able to insure your pet but there will be no cover of an illness or condition that is pre‐existing or occurs during the first 10 days of your insurance cover.

Some claims are more straightforward than others – when you call us, one of our technicians will give you an indication of the timescales involved. Provided the claim is within the terms of the policy, and we have all the information we require, we aim to settle a claim promptly.

Please follow the link for details of the pet insurance claims process.

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Give us a call

If you still have a question, we’ll get you in touch with the right person.

Quotes, renewals & customer service:
0800 032 6528

  • Mon - Fri 8am – 9pm
  • Saturday & bank holidays 9am – 5pm
  • Sundays 10am – 5pm

Claims: 0345 603 3589

  • Mon - Fri 8am – 6pm
  • Saturday 9am - 5pm
  • Sunday Closed

Calls may be monitored and recorded. Call charges will vary.

By post

If you’d like to contact us by post, you can send a letter to the following address:

Churchill Insurance (Pet)
The Core
40 St Thomas Street
BS1 6JX

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Please view our complaints procedure